Program Assistant

Job Summary

Our client, a leading energy provider, is seeking a Program Assistant to support the administration and daily operations of Demand Response programs that help customers reduce energy usage during periods of high demand. This role serves as a key point of contact for program participants and aggregators, providing customer support, coordinating enrollment activities, maintaining program documentation, and ensuring data accuracy across program systems. The ideal candidate is highly organized, customer-focused, and experienced in administrative support, data entry, and cross-functional coordination, with the ability to identify and document system issues and assist with incident resolution efforts.

Core Responsibilities

• The Program Assistant II supports the day-to-day administration of Demand Response programs, which provide incentives to customers for reducing energy usage during periods of high demand, particularly during critical peak events and hot weather conditions.
• This role serves as a primary point of contact for program participants, responding to customer inquiries and providing administrative support to participating aggregators throughout the customer enrollment process.
• The Program Assistant II is responsible for identifying and documenting system issues, preparing detailed incident tickets, and coordinating with Information Technology (IT) teams to facilitate timely resolution.
• Additional responsibilities include maintaining current program procedures and documentation, supporting program reporting activities, and ensuring the accuracy and integrity of program databases and records.

Required Skills/Experience (Must-Haves)

• Bachelor's degree required or equivalent combination of education and experience
• Proficient in Microsoft Word and Microsoft Excel
• Data Entry
• Administrative / Assistant / Customer service experience

Preferred Skills/Experience (Nice-to-Haves)

• Experience preparing and tracking incident or IT support tickets
• Experience supporting utility, energy, or customer incentive programs
• Strong customer service and stakeholder communication skills
• Proficiency in Microsoft Excel and Microsoft Word
• Experience with data entry and database management
• Ability to maintain accurate records and documentation
• Experience coordinating customer enrollment activities
• Strong organizational and time management skills

Key Competencies & Behaviors

• Customer Service Excellence
• Administrative Process Management
• Data Accuracy Focus
• Documentation Management
• Detail-Oriented Execution
• Stakeholder Communication
• Issue Identification
• Incident Coordination

Work Environment

• Location: San Diego, CA
• Work Model: Hybrid, remote Fridays

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $23.00 and $34.00 Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure

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