Program Assistant

PRIMARY FUNCTION: Assists the Director of Advocacy & Services in the routine management of the direct service program by ensuring that critical matters related to the safety and security of program participants and the property are handled efficiently and promptly. The program assistant manages the reception area, computer and telephone equipment and office equipment systems.

RESPONSIBILITIES:

1. *Greet program participants, Board members, Association members and visitors upon their arrival in a professional, courteous manner.

2. *Assists the Data Entry Clerk in collecting program participant data entry forms from staff on a daily basis and enter into computer. File data into client files as needed.

3. *Answer telephone, take necessary messages, expedite crisis calls and route messages to appropriate staff members. Answer front and back door.

*4. *Prepare and post job notices as assigned. Type correspondence and reports as assigned.

5. *Manage security system and phone system. Train staff on the use of phone and security systems.

6. *Maintain security cameras and review recordings as necessary including mentoring staff in the use of security cameras.

7. *Manage WRC email and in-house computer systems.

8. Attend staff meetings and participate in in-service trainings and professional activities as assigned to meet annual training requirements established by funders and coalitions. .

9. Assists the Development Director as requested.

10. Manage WRC in-kind donations program and follow up correspondence.

11. Manage, facilitate, and document monthly fire drills.

12. Other duties as assigned in assisting supervisor and other management staff to complete tasksin a manner consistent with the mission of WRC and in full compliance with all policies and procedures of the agency.

PROGRAM ASSISTANT QUALIFICATIONS

· Minimum of an Associate’s Degree in computer science, business, or comparable training/education in computer and/or data entry

· Proficient use of computers and working knowledge of software applications such as MS Office and experience with database maintenance

· Knowledge of and experience with the operation and management of office equipment

· Detail oriented

· Willingness to adjust work hours to coincide with priorities of the agency

· Travel may be required and access to reliable transportation is essential.

· Must pass Act 33, Act 34 and FBI clearances.

· Must complete WRC’s required coalition approved training program within 6 months

· Experience working in a nonprofit or victim’s advocacy environment or with confidential data a plus

· AA/EOE

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Preferred)

Work Location: In person