Program Assistant - Early Alert & Intervention

Please see Special Instructions for more details.

1. $18.50 per hour; maximum 28 hours per week.

2. Official transcripts required prior to employment (if applicable).

3. Recommended hire will be subject to pre-employment screenings

4. Triton College is an AA/EOE

5. Please note that this is a grant-funded position

6. This is a temporary, grant-funded position scheduled to end on 9/30/2027 or until grant funding concludes, whichever occurs first

Posting Details

Posting Summary

Posting Number

S00657P

Position Title

Program Assistant - Early Alert & Intervention

Position Type

Hourly

Department

Academic Success

Essential Function

Under the direction of the Director of Early Alert and Intervention, the Early Alert Program Assistant provides data-informed, proactive student support services to improve course success, persistence, and sense of belonging among Triton College students.

Qualifications

Minimum Qualifications:

Education: High school diploma

Experience: Customer Service experience a plus.

Responsibilities

1. Daily review and processing of early alert flags, automated absence notifications, and department referrals submitted via CRM Advise and faculty channels.

2. Conduct direct, multi-channel outreach (phone, email, text, in-person meetings) to students.

3. Facilitate warm handoffs and track referral completion to the Academic Success Center, Troy Care Collective, Financial Aid, Counseling, and more.

4. Assist the Director in day-to-day coordination and task assignments for Student Assistance Work-Study students.

5. Maintain accurate, timely interaction notes in CRM Advise, track student intervention milestones, and assist in compiling semester-end persistence and course completion analyses.

Posting Date

10/12/2026

Closing Date

Special Instructions to Applicants

1. $18.50 per hour; maximum 28 hours per week.

2. Official transcripts required prior to employment (if applicable).

3. Recommended hire will be subject to pre-employment screenings

4. Triton College is an AA/EOE

5. Please note that this is a grant-funded position

6. This is a temporary, grant-funded position scheduled to end on 9/30/2027 or until grant funding concludes, whichever occurs first

Quicklink for Posting

https://jobopenings.triton.edu/postings/2602

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents

• Resume

Optional Documents

• Cover Letter