PROGRAM ASSISTANT I

State of New Hampshire Job Posting

Department of Labor

Workers Compensation Division

101 Pleasant Street

Concord, New Hampshire 03301

Program Assistant I

Position # 10978

The starting pay for this position is $17.81/hour - $23.39/hour

This position offers a Trainee Status* at the following pay rate: $17.19/hr

• Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date

• See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Labor, Workers Compensation Division has a full-time vacancy for a Program Assistant I.

Summary:

To perform diverse duties while assisting the staff of the Department’s operating divisions and associated programs.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 2 years of education and experience after completion of high school. Education and experience must include the fields of a clerical position to include experience in workers compensation or general insurance coverage.

License/Certification: None

Other Requirements: None

Trainee Option: Candidates with an equivalent combination of 1+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

PREFERRED QUALIFICATIONS: None

AFTER-HIRE REQUIREMENTS: None

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: None

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

DETAILED TASKS (STANDARD):

DETAILED TASKS (AGENCY/POSITION-SPECIFIC):

Research and respond to correspondence, phone requests, or in-person visits from department staff, public, leasing companies, and insurance carriers regarding the provisions of the law and administrative rules that relate to workers’ compensation claims and insurance coverage.

Uses data management systems to request workers compensation coverage, confirm coverage changes, and correct inconsistencies and errors on a variety of documents filed from claimants, employers, workers’ compensation insurance carriers, or representing parties to ensure compliance.

Performs follow up on outstanding requests for compliance, research and refers for further review and/or action as needed.

Notifies employers of non-compliance with workers’ compensation laws and rules. Schedules meetings and/or formal coverage hearings with employers, to be held at the Department of Labor, to explain obligations and interpret workers’ compensation and rules. Researches, explains, and presents information regarding employers’ workers’ compensation claims and coverage.

Calculates fines and makes recommendations on civil penalty action against employers and insurance companies for violation of workers’ compensation requirements and laws, follows up on overdue invoice payments, and facilitates communication with the business office about invoices.

Maintains and updates records related to the various correspondence, email, phone calls, or in-person visits received from and sent to the public, leasing companies, employers, and insurance carriers in the database management system and document organization program.

Reviews, verifies, and processes information from the public to determine eligibility for agency services.

Updates staff on new policies, procedures, and EDI (Electronic Data Interchange), assigns projects, and rejects unsatisfactory work relating to processing paper correspondence.

Works closely with the Information Technology staff to develop and test new programs as system changes are made. Helps in the development, testing, and processing of the Electronic Data Interchange (EDI) program.

Serves back-up duties to all workers’ compensation units as determined by supervisor.

For further information please contact Hiring Manager, Title, email address and phone number.

• TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)

• Flexible Spending healthcare and childcare reimbursement accounts

• State defined benefit retirement plan and Deferred Compensation 457(b) plan

• Work/life balance flexible schedules, paid holidays and generous leave plan

• $50,000 state-paid life insurance plus additional low-cost group life insurance

• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964