Program Assistant - IHI West Hawaii

Department: Family Intervention Services

Position Title: Program Assistant – IHI

Supervisor : Program Coordinator

FLSA Status: Non-exempt

Date: Feb 2026

General Statement: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.

MISSION STATEMENT : The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.

Unit Mission Statement "To provide youth with skills for a healthy life, and instill purpose, hope and vision to youth and their families."

• ESSENTIAL QUALIFICATIONS:
• HS graduate or equivalent.
• One year job-related experience.
• Valid Hawaii driver’s license.
• Valid TB and medical clearance.
• Valid First Aid and CPR certification.
• DHS FBI/Criminal History & CAN, and Salvation Army background clearances
• PREFERRED QUALICATIONS:
• Meets Authorized Driving standards of the Salvation Army, that including initial and annual MVR checks

Job Summary: The Program Assistant (PA) can either be a full time or part time regular non exempt position under the Independent Living, Higher Education, Imua Kakou (IHI) program . PA for the IHI program is supervised by the Program Coordinator of the IHI program will perform an array assigned activities that include direct and/or clerical services to support Specialist staff members in the IHI program.

• ESSENTIAL FUNCTIONS: (Perform the following essential functions under close supervision)
• Provide support to Specialists and other professional staff to:
• provide outreach and identified services to youth and families.
• assist in follow-up with youth, families and community agencies.
• provide transportation services as necessary.
• provide attendant care to youths.
• maintain required reports and case file documentation.
• Provide clerical support, including
• order supplies as required.
• maintain all program files and records.
• write, type or duplicate all correspondence, memos, forms and other program documents as required or requested by program staff.
• greet all “walk-in” clients and visitors and assist them to expedite the purpose of their visits.
• receive, open, date and distribute incoming mail and to be responsible for all outgoing mail.
• perform light bookkeeping.
• Perform office housekeeping, such as vacuum office, throw out trash, keep desks in neat orderly manner.
• perform all office errands as required or requested.
• assist in telephone reception.
• assist in scheduling appointments.
• Maintain professional worker-client and staff relationships at all times.
• Must be able to carry out and fulfill work duties during assigned work schedule and at work location.
• OTHER FUNCTIONS:
• Willing to accept and implement The Salvation Army philosophy.
• Ability and skill in communicating with people of different cultures/ethnicity.
• Ability and skill in relating to a wide range of people and situations: youth; parents; agency workers; school personnel; law enforcement personnel; businesses; civic groups; supervisors; and other similar personnel.
• Personal attributes: good, sound judgment; dependability; understanding firmness; caring; organizational skills; ability to work under conditions of constant change and stress; organized, high energy and ability to perform responsibilities outside the job description if the need arises.
• Performs other duties as assigned.

Mental Demands

• Work under stressful conditions
• Interact with others with courtesy and tact
• Work within an interdisciplinary team concept; participate in staff training and growth group
• Manage and prioritize multiple projects in an organized and efficient manner
• Respond to crisis situations in a calm and effective manner
• Complete projects on schedule
• Maintain confidentiality
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends

Physical Demands The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by airplane. Implement safe restraints of youth involved in physical confrontation situations.

Communication Demands The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephones; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies.

Skills/Technical Knowledge Prioritize multiple work tasks to meet tight deadlines

Equipment Needs Use office equipment such as computers, photocopiers, scanners, calculators, etc.

Description Of Work Environment Most work will be indoors at Family Intervention Services. Attendance at trainings, both in Hawaii and on the mainland, may be required.

Notes The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.