Program Assistant II

THE ORGANIZATION:

Conard House, Inc. is a non-profit organization that focuses on empowering people and restoring hope for our community members and workforce. We work with a diverse adult population and strive for cultural competency by respecting experience, promoting inclusion and building community. The position is with the Supportive Housing and Community Services Programs (SH/CS) located in our administrative office, which provides housing, case management, money management and income advocacy at eleven housing sites and two community service locations. We are a committed equal opportunity employer; pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applications with arrest and conviction records.

DUTIES:

• Answer and route inquiries for Supportive Housing, Community Services, and Outpatient programs; provide information regarding agency programs and services.
• Greet visitors and direct guests to the appropriate department.
• Produce and distribute monthly calendars, meeting information, and other program communications.
• Maintain training, certification, attendance, and compliance records.
• Track and enter program quality assurance and performance data.
• Schedule and support virtual meetings as requested by program leadership.
• Assist the Director of Clinical Services with maintaining clinical records and supporting chart management activities in accordance with confidentiality and regulatory requirements.
• Create and maintain staff access to approved program software platforms including Panoramic and Uber Health.
• Manage petty cash, office credit cards, reimbursements, and related administrative documentation.
• Order and distribute office supplies and program resources.
• Track and distribute vouchers, stamps, Narcan, fentanyl test strips, and other program support materials.
• Coordinate community resources and annual holiday meal programs for supportive housing residents.
• Maintain electronic fax distribution and other administrative communications.
• Provide administrative support for SH/CS initiatives, special projects, and SF Connected activities.
• Support agency compliance with HIPAA, confidentiality, contract, and agency requirements.
• Perform other related duties as assigned.

QUALIFICATONS:

 Bachelor’s Degree (preferred) or two years of experience performing a support function in social services administration setting. Must have good written and verbal communication skills and effective organizational skills. Ability to work as a team member towards common goals and objectives. Demonstrate positive customer service and client-centered approaches when interacting with the community. Proficient in MS Office. Must complete a background check after conditional job offer.

RATE:

$28.92 per hour, full-time, non-exempt.

BENEFITS:

Excellent benefits including 15 days of accrued vacation, 15 of accrued sick leave, and 14 holidays, with 100% employer covered medical, dental and vision benefits and daily, paid hour lunch break.

Conard House is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation or national origin. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our Mission is to build welcoming communities and caring relationships that empower people and restore hope.