Program Assistant Manager

Responsibilities:

• Lead assigned customer accounts and ensure delivery, quality, cost and service commitments are achieved.
• Act as the key operational and commercial escalation point for customers.
• Build strong customer relationships through regular meetings, QBRs and performance reviews.
• Monitor customer forecasts, orders, backlog, production readiness and shipment schedules.
• Lead program execution from customer demand planning through production and shipment.
• Coordinate with Planning, Procurement, Engineering, Production, QA, SCM and Logistics.
• Lead recovery plans for material shortages, engineering changes, production constraints and delivery risks.
• Manage RFQs, quotation activities, target costing, annual repricing and commercial reviews.
• Support customer negotiations and commercial discussions.
• Monitor revenue, profitability, program margins and forecast performance.
• Coordinate ECN and NPI implementation with relevant departments.
• Lead continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Supervise and coach Program Executives and Senior Program Executives.
• Prepare and present customer performance and business reports to Management.

Requirements:

• Bachelor's Degree in Business Administration, Business Management, Supply Chain Management, Marketing, Engineering or equivalent; or a combination of education, professional training and relevant working experience.
• Minimum 5 years of relevant experience in Sales Operations, Program Management, Supply Chain or Customer Service within a manufacturing environment.
• Experience managing multinational customer accounts and cross-functional teams.
• Experience in quotation management, target costing, ECN, NPI and customer escalation management.
• Good understanding of manufacturing processes, production planning and supply chain management.
• Strong leadership, communication, negotiation and problem-solving skills.
• Able to manage multiple priorities and work effectively under pressure.
• Proficient in Microsoft Office and ERP systems; Glovia experience is an advantage.
• Supervisory or team leadership experience is an added advantage.
• Experience in semiconductor or precision manufacturing is an added advantage.