Program Assistant On Duty

Title: Program Assistant On Duty

Pay: $18.00/hr
Classification: Full Time 40 hours - Non-Exempt

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its

message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the

gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

The Program Assistant On Duty ensures the safety, integrity, and smooth operation of the rehabilitation

program during assigned shifts. The program assistant on duty maintains adherence to ARC program

standards, ensures beneficiary accountability, oversees facility operations, and supports the continuity of

program services outside of standard business hours.

Essential Functions:

This job description is not all-inclusive and may include other duties as assigned. Reasonable

accommodations may be made to enable individuals with disabilities to perform essential job functions.

Program Integrity & Safety

• Maintain safety, security, and order throughout the center during assigned shift.
• Enforce standardized House Rules and ensure alignment with ARC Command Program Standards as

outlined in the ARC Command Program Manual and the ARC Beneficiary Handbook.

• Conduct facility rounds and complete required building walk-throughs.
• Respond to emergencies and incidents according to policy; submit required incident reports, including

Safe from Harm and Chesterfield documentation.

• Monitor beneficiary movement, curfew compliance, and approved pass schedules.

Beneficiary Support & Engagement

• Conduct residence and program orientation for new beneficiaries, including facility tour and review of

emergency/evacuation procedures.

• Support beneficiaries in Orientation with the initial navigation of Atlas access.
• Lead weekly House Meetings and communicate updates, expectations, and program reminders.
• Address beneficiary questions and concerns and refer individuals to DRS/DRO/Spiritual Counselor as

appropriate.

• Assess and document beneficiary spiritual needs and refer to Administrator or Spiritual Counselor when

needed.

Program Operations

• Participate as a member of the intake team, in absence or in addition to the Intake Coordinator with the

ability to complete a full ARC Program Assessment and Intake Process.

• Oversee medication call procedures, ensuring accurate logging and compliance with ARC medication

policies.

• Conduct bed checks at designated times, documenting completion.
• Administer breathalyzer or urinalysis tests as required.
• Supervise beneficiaries assigned to work therapy roles such as front desk or janitorial; provide task

instruction and monitor completion.

• Provide safe transportation for beneficiaries when assigned, following all TSA vehicle and safety

guidelines.

• Support leisure-time or recreational program activities as directed.

Administrative & Reporting Responsibilities

• Complete accurate daily reports and electronic data entries, including beneficiary admissions,

departures, services, and noteworthy shift events.

• Report and document all policy violations in a timely manner.
• Participate in required in-service trainings, Safe from Harm, and professional development activities.

Requirements:

Minimum Qualifications

Education & Experience

• High school diploma or equivalent required.
• Previous experience in residential programs, customer service, security, social services, or supervision

preferred.

• Must possess a valid driver's license and meet TSA insurance requirements.

Skills/Abilities

• Ability to respond effectively and calmly to emergencies and beneficiary issues.
• Ability to read and interpret program policies and professional materials.
• Strong communication and interpersonal skills.
• Ability to present information effectively to beneficiaries and staff.
• Ability to identify problems, collect data, and make sound decisions.
• Basic math skills, including percentages and ratios, for reporting and logging requirements.
• Proficiency in Microsoft Teams, and the ability to create and interpret basic Word and Excel documents.
• Ability to enter accurate and timely data into electronic systems.

Supervisory Responsibility

• Provides oversight for beneficiaries assigned to work therapy assignments.
• No direct employee supervisory duties.

Certificates, Licenses, Registrations:

• Valid Driver's License with ability to drive on behalf of The Salvation Army per Salvation Army Policy.

Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to

successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to

perform the essential functions of this job.

While performing the duties of this position, the employee is regularly required to stand; use hands, handle, or

feel; and hear or talk. The employee is frequently required to walk and reach with hands and arms. The

employee is occasionally required to climb or balance; and stoop, kneel or crouch. Ability to walk facility

grounds and climb stairs during rounds.

The employee must regularly lift and/or move up to 20 pounds, and occasionally team lift and/or move up to 50

pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust

focus.

Travel

May be required to travel to various store locations for work, training, or eCommerce operations.

Working Conditions

• Work is performed in a residential program environment with moderate noise levels.
• May be required to enter warehouse or store areas; closed-toe, rubber-soled shoes required.
• This position is not a live-in position.