Program Assistant - Utility Energy

Job Details:

Title: Program Assistant

Location: San Diego, CA 92123

Duration: 12+ Months Contract

Pay Range: $30-38/hr

Job Summary:

Support the daily operations of demand response programs that provide incentives to customers for reducing energy usage during peak demand periods. Assist customers and aggregators with program participation, resolve system issues through IT ticket submissions, maintain program documentation, support reporting activities, and update program databases and spreadsheets.

Key Responsibilities:

• Respond to customer and program participant inquiries.
• Assist aggregators with customer enrollments.
• Document system issues and submit IT support tickets.
• Maintain and update program procedures and documentation.
• Support program reporting and data tracking.
• Update and maintain program databases and spreadsheets.
• Utilize Microsoft Excel and Word for daily program administration.

Qualifications:

• 2-5 years of administrative, customer service, or program support experience.
• Proficiency in Microsoft Excel and Microsoft Word.
• Strong communication, organization, and problem-solving skills.
• Experience with data entry, reporting, and database maintenance preferred.