Program Business Manager

Job Title: Operations & Business Manager

Organization: Watermark Homeschool Enrichment

Location: Orlando, FL (Hybrid / Multi-site presence)

Job Type: Part-Time, 20–25 hours/week (Flexible schedule; potential to grow into Full-Time as locations expand)

Pay Rate: $28.00 – $34.00 / hour (based on experience)

Reports To: Executive Leadership

About Watermark Homeschool Enrichment

Watermark Homeschool Enrichment is a thriving, multi-site enrichment program serving hundreds of homeschool students across the Orlando area. Meeting one day a week per location, we offer high-quality, à la carte classes taught by local business partners and industry professionals. As our community rapidly grows, we are focused on streamlining our business systems and expanding our footprint to serve more families across Central Florida.

Position Overview

We are seeking a highly organized, proactive, and mission-minded Operations & Business Manager to serve as the administrative backbone of our growing program. In this role, you will oversee day-to-day business operations, manage family accounts, support weekly program logistics, and partner with leadership to modernize, structure, and streamline our multi-site operations.

If you thrive on creating order out of chaos, love building relationships with families, and want to play a key role in scaling an impactful non-profit, we would love to meet you!

Note: Please include the word "community" in your application response to this listing.

Key Responsibilities

1. Operational Restructuring & Systems Improvement

• Partner with leadership to audit, update, and build Standard Operating Procedures (SOPs) across departments and program sites.
• Evaluate and implement software tools, administrative databases, CRM tools, or donor management platforms to improve multi-site efficiency.
• Clarify role definitions, task assignments, and accountability tracking across staff and volunteers.
• Provide administrative support as we launch and onboard new locations across Orlando.

2. Day-to-Day Business & Financial Management

• Support financial administration, including light bookkeeping, billing, payment processing, invoice approvals, expense tracking, and budget monitoring.
• Manage vendor relations, facility needs, administrative schedules, internal team communications, and digital file systems.
• Ensure student/family records, rosters, and emergency contact forms are updated and accessible.

3. Family Account & Student Support

• Serve as a point of contact for family inquiries, enrollments, billing questions, and program updates.
• Assist new families with registration, class selection, and program orientation.

4. Multi-Site Program & Team Coordination

• Support on-site administrative logistics during weekly program days (assisting with check-ins, roster updates, and troubleshooting).
• Serve as an operational bridge between leadership, staff, instructors, and volunteers.
• Onboard new staff or volunteers to newly established workflows and systems.

Qualifications & Skills

Required:

• Experience: 3+ years of experience in operational management, office administration, church administration, or non-profit/educational coordination.
• Process Improvement: Proven track record of auditing, building, or restructuring organizational systems, workflows, or SOPs.
• Technical Proficiency: Proficient with administrative platforms, cloud spreadsheet tools (Google Sheets/Excel), payment processors, CRM/ChMS tools (e.g., Planning Center, Breeze), and cloud project software (Asana, Monday.com, ClickUp).
• Communication & Integrity: Exceptional written and verbal communication skills; warm, professional, responsive, and solutions-oriented during times of organizational change.
• Legal Eligibility: Must be a U.S. citizen or legally authorized to work in the United States.

Strongly Preferred:

• Familiarity with or appreciation for the homeschool community, parent-led education, or alternative education models.
• Understanding of non-profit operations, church administration, or faith-based environments.
• Alignment with Christian faith values and active attendance at weekly church services.

Work Schedule & Location

• Hours: 20–25 hours per week (Flexible daytime schedule; Monday–Friday).
• Location: Orlando, FL area (Mostly remote with flexible hours; mandatory on-site presence required during weekly program days and special events at Orlando locations).

Pay: $28.00 - $34.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits:

• Flexible schedule

Application Question(s):

• How many years of experience do you have working or volunteering in a non-profit, church, or ministry setting?
• Briefly describe a process or workflow you redesigned or improved in a previous role.

Work Location: Hybrid remote in Orlando, FL 32825