Program Case Manager

• Syracuse

• Allied Health

• Science and Medical Research

• Full-time

• Opening on: Oct 5 2026

• Pediatrics

• Research Foundation

• Research Support Specialist, N11

• 91270

• N/A (Non-Bargaining Unit)

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Do you have a passion for working within BIPOC and LGBTQ+ Communities?

Upstate Pediatrics is in search of a Program Case Manager who will be an important member of the Patient Services Team.

Job Summary:

As part of the Patient Service Team the Program Case Manager will work closely with the Medical Team to provide excellent patient-centered care to address social determinants of health which affect health, functioning and quality of life outcomes, working with patients enrolled in the program reduce health inequities by increasing access and acceptability of HIV primary care, sexual health, behavioral health and supportive services.

The primary responsibility of this position is to provide supportive services to patients enrolled in the Center for Young Adults NYS Department of Health AIDS Institute Grant-Based Program. The Program Case Manager will work with patients enrolled in the program to provide resources and referrals to address health disparities and inequities, as well as assists with case finding, and supports outreach and program promotion.

Key Responsibilities:

• Complete social determinants of health assessments, and risk assessments with all enrolled patients and document an individualized plan with patients to address identified issues and provide follow-up assistance in reaching goals.
• Work as part an interdisciplinary team to provide LGBTQ affirming, culturally appropriate case management services to adolescents and adults.
• Participate in all required and approved trainings.
• Facilitate appropriate and culturally relevant referrals to community-based programs. Track and follow up on referrals.
• Participate in team meetings as required (morning clinic huddle, staff meeting, case conferences and QI).

Minimum Qualifications:

Bachelors Degree in Human Services, Social Work, Psychology, Sociology or health care related field, Or Associates Degree in related field with 2 years of related field experience, Or equivalent combination of education and experience required.

Excellent organizational skills, outstanding communication skills required.

Preferred Qualifications:

Previous case management experience.

Previous knowledge of HIV prevention and health care.

Experience working with BIPOC and LGBTQ+ communities.

Work Days:

Monday - Friday, 8:00 am - 4:30 pm

Message to Applicants:

Salary Range: $38,000 - $50,000, DOE

Why Join Research Foundation.pdf

Recruitment Office: Human Resources

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.