Program Co-ordinator

PROGRAM COORDINATOR

EdTech - Live Programs & Operations

Organization

NanoSchool.in | SkillZip.com

Department

NSTC

Location

Noida - Work from Office

Employment

Full-Time

Experience

1-4 Years

Salary

Best in Industry

Position Summary

We are seeking a highly organized, proactive, and execution-focused Program Coordinator to manage the end-to-end delivery of NanoSchool's live online workshops, courses, certification programs, mentor-led sessions, and Live Labs.

The Program Coordinator will serve as the operational bridge between mentors, participants, academic teams, marketing, Live Labs, LMS, media support, certification, and quality teams, ensuring that every learning program is delivered professionally, on schedule, and in line with defined quality standards.

Key Responsibilities

1. Program Planning & Coordination

· Plan and coordinate the complete lifecycle of online workshops, courses, and certification programs in collaboration with academic, marketing, certification, and operations teams.

· Prepare program execution plans, schedules, operational checklists, and readiness trackers.

· Maintain a centralized program calendar covering registration deadlines, mentor availability, rehearsals, live sessions, recording delivery, and certification timelines.

· Monitor program activities, identify risks early, and resolve operational issues to ensure smooth execution.

2. Mentor Coordination

· Coordinate with mentors regarding schedules, session flow, presentations, hands-on activities, and learning objectives.

· Conduct mentor briefings and technical rehearsals before program delivery.

· Ensure mentor readiness for Live Lab demonstrations and platform usage.

· Obtain required recording consent and provide real-time session support.

3. Participant Management

· Manage participant registrations, enrollment records, and program communication.

· Share joining instructions, reminders, study resources, and LMS access details on time.

· Resolve participant queries through email, WhatsApp, and phone with professional and timely communication.

· Ensure a consistent and high-quality learner experience throughout the program lifecycle.

4. Live Session Management

· Host and manage live sessions on Google Meet and other approved webinar platforms.

· Monitor attendance, participant engagement, chat, Q&A, and session discipline.

· Handle routine technical issues and coordinate escalation when required.

· Support mentors during demonstrations, presentations, and participant interactions.

5. Technical & Platform Readiness

· Test meeting links, recording setup, audio/video, screen sharing, LMS access, and Live Labs before each session.

· Confirm participant-facing access and technical readiness before program launch.

· Maintain practical backup arrangements for uninterrupted program delivery.

6. Live Labs Coordination

· Coordinate Live Lab access and readiness for mentors and participants.

· Track technical issues, usage feedback, and recurring platform concerns.

· Share structured improvement recommendations with the technical and academic teams.

7. Recording & Content Management

· Manage workshop recordings and ensure organized, secure storage and retrieval.

· Verify recording quality and maintain related documentation.

· Coordinate recording review, content handover, and publishing workflows.

8. Post-Workshop Activities

· Finalize attendance records and certificate eligibility according to program requirements.

· Collect participant and mentor feedback and document key insights.

· Prepare final workshop reports and coordinate timely certificate distribution.

9. Quality Assurance & Reporting

· Ensure all programs follow approved SOPs, execution standards, and quality checkpoints.

· Maintain execution checklists, participant records, mentor records, and MIS reports.

· Submit final program reports and recommend practical process improvements based on recurring operational observations.

Required Qualifications

· Bachelor's or Master's degree in AI/Data Science, Biotechnology/Life Sciences, Nanotechnology/Engineering, Finance, Business Management, Education, or a related discipline.

· 1-4 years of experience in Program Coordination, Training Operations, Academic Operations, Learning Operations, or EdTech.

· Excellent written and verbal communication, organizational, and stakeholder coordination skills.

Required Skills

· Proficiency in Google Meet, Zoom, Microsoft Office, Google Workspace, LMS platforms, and WhatsApp Business; working knowledge of CRM tools is an advantage.

· Strong coordination, stakeholder management, documentation, reporting, problem-solving, and time-management skills.

· Ability to manage multiple programs and deadlines simultaneously while maintaining quality, accuracy, and customer service.

· Comfort working with mentors, learners, academic teams, technical teams, and internal stakeholders in a fast-paced environment.

Preferred Candidate Profile

· Prior experience in EdTech, academic operations, training coordination, webinar management, or learning-program operations.

· Experience coordinating mentors, trainers, faculty members, or online participants.

· Familiarity with LMS platforms, webinars, online learning environments, and digital program-delivery workflows.

· Strong ownership mindset with the ability to identify issues, follow through on actions, and close operational loops independently.

· Comfortable working from the Noida office and managing multiple stakeholders with professionalism.

Key Performance Indicators (KPIs)

KPI Area

Performance Expectation

Program Delivery

On-time, well-coordinated execution of assigned learning programs with minimal operational disruption.

Readiness

Mentor, platform, communication, and session readiness are completed before each live program.

Learner Support

Timely and professional resolution of participant queries and access issues.

Records & Compliance

Accurate attendance, enrollment, certification, and program documentation.

Content Handover

Timely management of recordings, resources, reviews, and publishing handoffs.

Quality & Improvement

Useful feedback capture, final reporting, and implementation-oriented process recommendations.

What Success Looks Like in This Role

· Programs are prepared in advance, launched on time, and delivered professionally.

· Mentors and participants receive clear communication and dependable operational support.

· Live sessions, Live Labs, LMS access, recordings, and certificates move through a controlled workflow.

· Program data and reports are accurate, current, and useful for management decision-making.

· Recurring execution problems are identified, documented, and converted into process improvements.

NanoSchool.in | SkillZip.com | NSTC

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person