Program Coordinator

Overview

The State Treasurer’s Office is seeking an inquisitive and detail-oriented claims analyst in the Unclaimed Property Program (UPP) that is passionate about our mission of returning unclaimed property to its rightful owners. Provides expertise in the area of claims and customer service.

Responsibilities

• Assists customers by phone, in person and virtually with information about the UPP. Performs searches for individuals and businesses searching for unclaimed property, and provides assistance regarding the claim process, including explaining documentation requirements.
• Reviews and approves general claims for payment within department guidelines. Performs in-depth research to ensure payment is made to the rightful property owner. Reviews and confirms validity of documents submitted by claimants to ensure appropriate payment of funds.
• Opens and preps daily incoming mail, accurately scans claim documentation into the system, and appropriately routes other mail to others as appropriate.
• Serves as a backup for other team members as needed to ensure continuity of service to constituents.

Qualifications

• Bachelor's degree or relevant education experience.
• Background in program development, customer service, or public health fields.
• Excellent communication skills to include written and verbal required.
• High level of professionalism.
• Ability to plan and organize work activities and prioritize task completion according to established schedules and goals.
• Ability to multi-task and simultaneously navigate multiple on-line computer systems.
• Proficient in Microsoft Office products and adaptable to learning other proprietary computer systems.
• Ability to establish and maintain effective working relationships.

This position requires critical thinking, research skills, detailed documentation and the ability to effectively communicate with the general public including representatives of companies that remit unclaimed property.

May require occasional in-state travel and very limited overnight travel. Must be able to safely lift and carry files, books and reports weighing up to 25 lbs. Must be able to sit, stand, and walk for intermittent periods of time. Must be able to reach, bend, and twist at the waist to perform filing, deskwork and operate general office equipment.

The Office of the State Treasurer is an equal opportunity employer.

Pay: $50,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person