Program Coordinator

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Screening Program Leader, the Program Coordinator contributes to the development, maintenance and advancement of a provincial cancer screening program. The Program Coordinator is actively involved in liaising with external stakeholders, and supporting quality assurance and quality improvement. This requires acting as an expert on the screening pathway, serving as the central point of contact for program participants and external stakeholders, coordinating quality assurance activities, and providing administrative support to various committees and working groups.

Duties/Accountabilities:

• Develops and manages administrative processes for the program including policy and procedure history tracking, program implementation planning and documentation. Updates program policies and procedures and contributes to the preparation, presentation and distribution of program reports by compiling information and preparing reports. Creates project work plans to implement a new or revised policy by ensuring all program documentation affected by the change has been updated within a timely fashion and all relevant stakeholders have been notified of the change.
• Contributes to the monitoring of budgets and core activities in collaboration with program leadership to ensure that funds are spent as planned and within budget and that program objectives are achieved. Researches various vendors to identify most cost-effective options based on quantity and provides recommendations to the Leader. Plans and monitors inventory levels of supplies to ensure adequate levels are available for future volume projections.
• Drafts and maintains data collection instructions, tools and processes to ensure consistent, high quality data collection. Collaborates with service providers, other departments and program staff to ensure data collection is complete and accurate. Acts as an expert and central point of contact to all relevant stakeholders in the patient pathway on database inquiries and any other concerns.
• Assists with the development and maintenance of partnerships with health agencies, community organizations and educational facilities by organizing and facilitating training sessions, educational networks, committees, meetings and conferences. Provides research, coordination, facilitation and administrative support to ongoing committees/working groups through agenda planning, minutes, follow-up research and action. In collaboration with program staff, coordinates the initial and ongoing credentialing of contracted service providers by ensuring that all required documents have been completed and submitted.
• Gathers, reviews, interprets and analyzes the daily, weekly and monthly programmatic processes along the screening pathway utilizing the screening database. Identifies areas of concern, reviews policies to resolve issues and follows up with Leader as required. Liaises with program staff and service providers to coordinate clinical aspects of program participation. Troubleshoots, investigates and applies appropriate remedial strategies to anomalies and discrepancies pertaining to participant care. Compiles, analyzes, summarizes and communicates data to support program initiatives.

Qualifications:

A level of education, training, and experience equivalent to a Bachelors Degree in a health discipline or health care administration and a minimum of four (4) years recent related experience in either a clinical or business environment.

Demonstrated competence in Microsoft Office. Strong written and verbal communication skills to present and prepare concise analyses, reports and recommendations to multidisciplinary audiences. Demonstrated ability to organize and prioritize work. Ability to work under time pressures to meet deadlines and handle interruptions and changing priorities. Demonstrated ability to plan, analyze, implement and problem solve independently as well as the ability to work in the context of a team and participant centered environment.