Program Coordinator

Program Coordinator

Location: Chennai, Tamil Nadu
Job Type: Full-time
Work Mode: Work from Office

About the Role

We are looking for a Program Coordinator to manage client coordination and day-to-day execution of health and wellness programs. The role involves working closely with clients, doctors, internal teams, and external service partners to ensure a smooth experience throughout the program journey.

The ideal candidate should be organized, responsive, detail-oriented, and comfortable handling multiple coordination activities simultaneously.

Key Responsibilities

• Coordinate end-to-end activities for wellness programs, from client onboarding to post-program follow-up.
• Act as a primary point of contact for clients and provide timely responses to their queries and requirements.
• Coordinate appointments, consultations, health assessments, scans, blood tests, sleep studies, travel arrangements, and other program-related services.
• Manage pre-arrival communication and onboarding activities for clients.
• Prepare client itineraries, program schedules, checklists, and related documents.
• Coordinate with doctors, internal teams, and external vendors to ensure appointments and services are completed on time.
• Follow up on pending reports, consultations, appointments, and other client requirements.
• Maintain accurate client trackers, records, documentation, and program-related information.
• Upload and organize client reports and documents in designated folders and share relevant information with clients.
• Conduct post-program follow-ups through calls, emails, or messages to support continued engagement.
• Coordinate review consultations, pending reports, supplement requirements, and additional service requests.
• Collect client feedback and coordinate with relevant teams to resolve client queries.
• Support the preparation and maintenance of program documents such as SOPs, FAQs, service lists, checklists, and sample itineraries.
• Work closely with different teams to ensure smooth execution of client programs and a consistent customer experience.

Requirements

• Bachelor's degree in any relevant discipline.
• Prior experience in program coordination, client coordination, customer success, hospitality, healthcare, wellness, travel coordination, or a similar role is preferred.
• Good verbal and written communication skills.
• Strong coordination and follow-up skills.
• Ability to manage multiple tasks and priorities effectively.
• Good attention to detail and documentation skills.
• Comfortable communicating with clients, internal teams, professionals, and external vendors.
• Basic proficiency in Google Workspace / MS Office and maintaining trackers.
• A customer-focused and responsible approach to handling client requirements.

Key Skills

Program Coordination | Client Coordination | Customer Support | Follow-up | Appointment Coordination | Documentation | Communication | Vendor Coordination | Client Relationship Management | Google Workspace | MS Office

What You Will Do Well in This Role

• Take ownership of client requirements from start to completion.
• Maintain clear and timely communication with different stakeholders.
• Ensure pending activities are followed up and closed on time.
• Keep client information and program documentation organized.
• Contribute to a smooth and professional client experience.

Interested candidates can apply with their updated resume.

Pay: From ₹35,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person