Program Coordinator

Optimae values diversity and we encourage everybody**,** including those from traditionally overlooked identity groups, to apply.

JOB SUMMARY

The Program Coordinator is responsible for the management of services and leadership for a specific program using Optimae LifeServices’ mission and core values as a guide, in compliance with applicable laws and regulations. The Program Coordinator fosters teamwork by encouraging cohesion, joint efforts and interdependence. The Program Coordinator provides leadership to staff they supervise who provide services to people as they move to achieve personal goals of their own choice. The position supports individuals in the expansion of their abilities, empowering them to choose and be successful in valued roles within their living, learning, working, and social environments.

EDUCATION & WORK EXPERIENCE

• Must be at least 18 years of age.
• A high school degree or GED is required.
• A minimum of four years of experience in the field of human services is required.

DUTIES AND RESPONSIBILITIES

MANAGEMENT & SUPERVISION

• Comply with an established system to ensure that services are meeting customer needs and desires in accordance with Optimae LifeServices’ mission and core values.
• Facilitate the process for the timely admission or discharge of customers including the removal of internal barriers to the process.
• Implement personnel policies and procedures in a manner consistent with Optimae LifeServices’ manuals and handbooks.
• Ensure services meet and exceed all regulatory credentialing and accrediting standards.
• Solicit and review quality assurance feedback from customers, staff, and funders, including data about customer outcomes.
• Measure and evaluate staff and program improvements needed and recognize accomplishments.
• Coordinate staff to establish a system and process that creates a valued and motivated workforce that recognizes and utilizes team building principles.
• Coach and train staff to provide and document individualized, ethical, and appropriate services. .
• Ensure that Optimae LifeServices’ property and equipment are managed in a cost-effective method.
• Provide on-call support by carrying a cell phone or pager when service needs dictate.
• Understand and maintain privacy, demonstrate respect, and advocate for rights of our customers.
• Address emergencies as they arise and use resources for crisis intervention as needed.

TEAM & INDIVIDUAL SKILLS

• Aptitude and willingness to work with people experiencing mental illness, intellectual disabilities, and developmental disabilities.
• Show tolerance for individual differences.
• Use active listening skills.
• Give and receive positive feedback to self and others.

Program Coordinator revised 9/9/19

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• Demonstrate good role modeling for staff and customers.
• Use proactive communication and ask questions if you don’t understand.
• Be non-authoritarian when providing services and working with peers and collaterals.
• Be active in individual and team problem solving.
• Proactively use supervisor and other staff as a support and as a resource for information.
• Act in a professional manner (respectful, tactful, and objective) without personal attacks on others.

TIME MANAGEMENT

• Meet multiple demands simultaneously and efficiently with little to moderate supervision.
• Consistently finish assigned tasks within designated time frames.
• Follow a work schedule that meets customer wants and needs and meets team billable requirements.
• Complete and turn in biweekly time sheets on time.
• Attend mandatory meetings.
• Complete and turn in Expense Forms on time.
• Complete reports and all required paperwork within designated times.

ORIENTATION, TRAINING, AND STAFF DEVELOPMENT

• Attend coaching sessions to develop skills.
• Participate in annual evaluations and staff development planning.
• Complete orientation and training as required, in a timely manner, based on accredited regulation and/or Iowa Statute.

OTHER RESPONSIBILITIES

• Use knowledge of social services and psychiatric rehabilitation practices and apply to customers.
• Plan, organize, and supervise the work of staff.
• Develop, implement, and achieve financial goals.
• Use knowledge of techniques, methods, and procedures to acquire information with reference to service delivery and meeting regulatory requirements.
• Establish and maintain positive working relationships with customers, their families and friends, staff, funders, collaterals, regulatory agency representatives, and the general public.
• Receive training and apply learned knowledge about delivery of supportive and rehabilitative services.

Pay: $46,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person