Program Coordinator

PROGRAM COORDINATOR CORE RESPONSIBILITIES:

1. Individual Advocacy & Support

• Advocate for the health, safety, rights, dignity, choice, and well-being of every individual we serve.
• Ensure staff understand each individual's needs, ISP, goals, behavioral supports, medical needs, and daily programming requirements.
• Help ensure individuals receive appropriate services and supports consistent with their ISP.
• Attend ISP meetings and other individual-related meetings when assigned.
• Attend and/or assist with medical and other appointments when necessary.
• Immediately report concerns involving an individual's health, safety, rights, abuse, neglect, exploitation, or other reportable matters according to ICHC policy and applicable requirements.

2. Staff Training, Supervision & Accountability

• Train and coach DSPs and other assigned staff on ICHC systems, policies, procedures, documentation, individual-specific needs, and program expectations.
• Ensure staff understand their responsibilities before working independently.
• Provide ongoing coaching, retraining, and corrective instruction when deficiencies are identified.
• Document performance concerns and complete or assist with written disciplinary/corrective-action documentation in accordance with ICHC policy and direction from Administration/HR.
• Never ignore repeated staff performance, documentation, safety, or compliance concerns.
• Lead by example and maintain professional boundaries and expectations.

3. Day-to-Day Program Operations

• Make sure assigned programs and homes are running smoothly each day.
• Maintain awareness of staffing, individual needs, appointments, activities, incidents,

maintenance concerns, documentation, and other operational matters.

• Assist Administration with administrative and operational duties as assigned.

• Be prepared to provide direct program coverage or work assigned shifts when operationally necessary and permitted by ICHC policy.

• Make sure problems are addressed promptly and properly escalated when they cannot be resolved at the Program Coordinator level.

• The Program Coordinator will still be responsible for completing shifts and on call.

4. Compliance & House Readiness

• Conduct routine and unannounced on-site visits, program observations, and internal inspections.
• Help ensure assigned homes always remain inspection-ready and compliant, not only when an

inspection is scheduled.

• Review the physical environment for health, safety, cleanliness, accessibility, maintenance,

documentation, and other compliance concerns within the Program Coordinator's assigned responsibilities.

• Immediately report deficiencies and follow through until corrective action is completed.
• Work collaboratively with Administration, Clinical, Nursing, Program Specialists, House Leaders, Maintenance, HR, and other departments to address deficiencies.
• Program Coordinators are expected to help protect the individuals we serve and protect ICHC through consistent oversight, accurate documentation, timely reporting, training, communication, and corrective action.

5. Meetings & Program Leadership

• Attend all mandatory meetings, trainings, and supervisory meetings as assigned.
• Conduct and lead required monthly program/house meetings.
• Prepare relevant information before meetings and document required follow-up.
• Communicate expectations clearly to staff and follow up to ensure assigned action items are completed.
• Participate in ISP meetings, team meetings, incident-related meetings, licensing/compliance preparation, and other meetings as assigned.

6. Documentation & ICHC Systems

• Train staff on the proper use of ICHC systems and required documentation.
• Review documentation for accuracy, timeliness, completeness, and consistency.
• Follow up immediately when documentation is missing or incorrect.
• Ensure information is submitted through the appropriate ICHC communication and documentation channels.
• Maintain confidentiality and comply with applicable privacy requirements.
• Documentation must reflect what actually occurred. Records must never be falsified, backdated, or altered improperly.

7. Communication & Collaboration

• Maintain consistent communication with Administration and appropriate members of the interdisciplinary team.
• Collaborate with Program Specialists, Clinical, Nursing, HR, House Leaders, DSPs, Supports Coordinators, families/guardians, and other authorized team members as appropriate.
• Escalate urgent matters immediately through the appropriate chain of command.
• Communicate professionally, objectively, and based on documented facts.
• Program Coordinators are expected to function as part of one ICHC team. No department or coordinator should operate in isolation.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• with Chapter 6400: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations