Program Coordinator

Program Coordinator

Outpatient and Low Intensity Residential Substance Use Programs

Organization: ReClaim Integrated Care

Location: Maryland

Reports to: Program Director / Director of Operations

Position Type: Full-time

Position Summary

The Program Coordinator oversees the daily organizational functions to ensure program missions, standards and policies are adhered to for the outpatient and low-intensity residential components of the substance use treatment program. This position ensures that staffing, schedules, client activities, administrative processes, and communication between both programs run efficiently.

The role includes light managerial responsibilities and supports program leadership in maintaining organized, safe, and consistent operations. This is a nonclinical position and does not provide counseling, clinical assessments, treatment planning, or clinical supervision.

Essential Duties and ResponsibilitiesDaily Program Operations

· Coordinate daily workflows across outpatient and residential locations.

· Maintain program calendars, activity schedules, appointment schedules, and staff coverage plans.

· Ensure staff understand daily assignments, priorities, and operational expectations.

· Monitor routine operations and address scheduling conflicts, service interruptions, and administrative concerns.

· Conduct regular site check-ins to identify facility, staffing, supply, and operational needs.

· Follow up on outstanding tasks and report unresolved issues to program leadership.

Coordination Between Program Components

· Serve as the operational liaison between outpatient staff, residential staff, administrative personnel, and leadership.

· Coordinate the administrative steps for admissions, orientation, transfers, and discharges after appropriate approvals.

· Help ensure residential clients attend scheduled outpatient services and other approved appointments.

· Coordinate transportation arrangements through approved resources when needed.

· Maintain accurate attendance, census, referral, and transition tracking records.

· Communicate schedule changes and operational updates promptly to the appropriate staff.

· Support continuity between outpatient services and residential routines while protecting confidential information.

Light Managerial and Staff Support Duties

· Assist with staff scheduling, shift coverage, and routine work assignments.

· Monitor completion of assigned duties, shift reports, and required operational records.

· Provide guidance on established procedures and refer clinical questions to qualified clinical staff.

· Assist with onboarding and orientation to program operations.

· Coordinate staff meetings, prepare agendas, and track follow-up assignments.

· Address routine workflow concerns and communicate performance or attendance issues to the appropriate supervisor.

· Support implementation of approved policies and procedural improvements.

Hiring, termination, formal disciplinary decisions, and major financial commitments remain with designated leadership unless expressly delegated.

Residential Operations

· Monitor implementation of established residential routines, including orientation, house meetings, activities, and staff handoffs.

· Ensure staff complete required safety checks and operational logs.

· Coordinate maintenance requests, housekeeping needs, supplies, and facility concerns.

· Receive and route resident concerns to the appropriate staff member or supervisor.

· Ensure incidents are promptly reported and documented according to organizational procedures.

· Notify leadership of safety concerns, staffing gaps, or disruptions affecting residential operations.

Outpatient Operations

· Coordinate administrative readiness for scheduled groups, appointments, and daily services.

· Work with administrative and clinical staff to resolve scheduling and attendance concerns.

· Ensure rooms, supplies, equipment, and administrative materials are available.

· Track missed appointments and coordinate follow-up with designated staff.

· Support orderly client flow and timely communication between reception, counselors, case managers, and leadership.

Records Confidentiality and Quality Improvement

· Maintain accurate operational logs, task trackers, attendance records, and meeting documentation.

· Follow applicable confidentiality requirements and organizational policies.

· Access and share client information only as authorized for assigned responsibilities.

· Monitor completion of required administrative records and escalate deficiencies.

· Assist leadership with operational reviews, inspections, and improvement efforts.

· Recognize emergencies, follow response procedures, and promptly contact appropriate clinical staff or emergency services.

Pay: $22.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Ability to Commute:

• Rosedale, MD 21237 (Required)

Work Location: In person