Program Coordinator

Residential Program Coordinator

Daylight Healthcare Services, Inc.
Location: Baltimore County, Maryland
Job Type: Full-Time

About the Opportunity

Daylight Healthcare Services, Inc. is growing, and we are looking for an experienced, motivated Residential Program Coordinator who wants more than just another job.

We are looking for someone who wants to grow with the company, take on increasing responsibility, and develop into a long-term leadership role as our organization expands.

This position is ideal for someone who already has strong experience in developmental disability services, residential programs, direct support, or healthcare operations and is ready for the next step in their career.

The right candidate will work closely with Daylight Healthcare’s leadership team and will have significant involvement in the day-to-day operation and continued development of our residential programs.

What You’ll Be Responsible For

The Program Coordinator will help oversee the daily operation of assigned residential services, including:

• Coordinating and supporting Direct Support Professionals (DSPs)
• Monitoring staffing, attendance, call-outs, and shift coverage
• Reviewing staff documentation for accuracy and completion
• Monitoring EVV compliance and addressing missed or incorrect entries
• Reviewing Daily Shift Documentation, health documentation, overnight documentation, and other required records
• Reviewing incident reports and following up with staff when additional information is needed
• Responding to behavioral, medical, staffing, and operational concerns
• Coordinating appointments, transportation, community activities, and individual needs
• Maintaining communication between DSPs, house management, and company leadership
• Helping ensure individuals’ Person-Centered Plans and support requirements are followed
• Assisting with DSP onboarding, training, and ongoing staff development
• Identifying operational problems before they become larger issues
• Maintaining organized records and ensuring important deadlines and follow-ups are completed
• Helping leadership improve systems and processes as the company grows

We’re Looking for Someone Who…

We are especially interested in candidates who are career-driven and looking for an organization where they can grow.

Our ideal candidate:

• Has meaningful experience working in DDA, developmental disability, residential, behavioral health, or human services settings
• Has previous experience as a Lead DSP, House Manager, Residential Counselor, Program Coordinator, Residential Coordinator, or similar position
• Understands the responsibilities and challenges involved in residential services
• Is highly organized and detail-oriented
• Is comfortable holding staff accountable
• Communicates professionally and confidently
• Takes initiative without needing constant supervision
• Is comfortable making decisions and solving problems
• Can remain calm during behavioral incidents and unexpected situations
• Understands the importance of accurate documentation and regulatory compliance
• Is comfortable learning new systems and technology
• Wants to take on greater responsibility as the company expands

Qualifications

• Previous experience in developmental disability, residential, behavioral health, or human services strongly preferred
• Previous leadership or staff-coordination experience strongly preferred
• Experience with Therap or similar electronic documentation systems preferred
• Strong written and verbal communication skills
• Strong organizational and time-management skills
• Ability to write and review professional documentation and incident reports
• Valid driver’s license
• Reliable transportation
• Ability to successfully complete all required background checks and employment requirements
• High school diploma or GED required
• College education in human services, psychology, social work, healthcare administration, business, or a related field is preferred but not required for an experienced candidate

Growth Opportunity

This is not intended to be a stagnant coordinator position.

Daylight Healthcare is looking for someone who can become an important part of the organization as we continue to expand.

A high-performing coordinator who demonstrates leadership, accountability, sound judgment, and the ability to manage increasing responsibility will have opportunities to advance into higher-level operational and leadership positions within the company.

We want someone who can grow with Daylight Healthcare, not someone simply looking for their next short-term position.

Schedule

Full-Time

Typical Schedule: 9AM - 5PM

Some schedule flexibility may be necessary based on residential operations, staffing needs, incidents, and other urgent situations.

Compensation

Pay: $50,000–$65,000/Year

Compensation will be based on relevant experience and qualifications.

About Daylight Healthcare Services

Daylight Healthcare Services, Inc. provides person-centered support to individuals with developmental disabilities.

As we continue to grow, we are building a team of dependable professionals who want to contribute to the development of the organization and build long-term careers with us.

If you have experience in this field, take initiative, enjoy solving problems, and are looking for an opportunity where your responsibilities and career can grow with the company, we encourage you to apply.

Daylight Healthcare Services, Inc. is an Equal Opportunity Employer.

Pay: $50,000.00 - $65,000.00 per year

Work Location: In person