Program Coordinator

Overview

The Program Coordinator will be responsible for overseeing and processing applications for the City’s residential utility customer support programs. Duties include determining income and program eligibility, providing customer service, creating and maintaining applicant files, tracking application status, entering and updating program data in program software and internal spreadsheets, preparing payment requests, maintaining accurate records, collecting and reporting program data, and preparing program-related correspondence and letters.

Responsibilities

• Oversee the administration of residential utility customer support programs, including application intake and processing, income and ownership verification, eligibility determinations, document accuracy and authenticity reviews, and file creation in accordance with program requirements

• Process program documentation from initial application through completion and handoff to the appropriate authority level in accordance with established workflows, policies, and procedures

• Coordinate with internal departments and relevant stakeholders to ensure effective program administration, compliance with applicable requirements, and timely processing of applications

• Enter and maintain applicant information in designated software systems and internal spreadsheets, monitor application status, and ensure data accuracy and completeness

• Scan, organize, maintain, and track applicant files in accordance with records retention and destruction requirements

• Prepare and maintain program reports detailing application volumes, approvals, denials, expenditures, and overall program effectiveness to support program monitoring and decision-making

• Serve as a primary point of contact for applicants by responding to phone calls and walk-in inquiries, scheduling appointments, providing application instructions, communicating application status, and clarifying program requirements and procedures

• Monitor program budgets and expenditures to ensure funds are utilized in accordance with established policies, program requirements, and funding objectives

• Assist with budget development and forecasting by analyzing program needs, historical spending, and projected expenditures, and prepare financial reports to support fiscal planning and oversight

• Review vendor invoices, assist with grant and assistance-fund compliance, monitor funding utilization, and recommend strategies to promote cost-effective and efficient program operations

• If the program expands to include additional positions, oversee staff scheduling and timecard approvals, provide coaching and performance feedback, conduct performance evaluations, and support employee training, professional development, and succession planning to ensure effective program operations

Position Type and Typical Hours of Work

• Exempt – Full-Time – 40-hour work week

• Must be available to work additional hours as needed

• Flexibility to work evenings, weekends, and holidays is a schedule requirement

• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

• Bachelor's Degree (BA/BS)

• Three (3) years of experience

Licenses and Certifications

Required

• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hiring.

Employment Testing

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal Background Check: Yes

• Motor Vehicle Record Check: Yes

• Drug Screening: Yes

• Physical Exam: Yes

• FBI Background Check: No

• Police Background Check: No

• Clearing House Query (CDL): No

Basis of Rating

A recruitment consultant will evaluate all applications against the posted qualifications. The city may also conduct additional skill assessment tests, in addition to the panel interview

Supplemental Information

• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi

The City of Corpus Christi is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.