Program Coordinator

Project Coordinator – Global Compliance & Operations (6-Month Contract)

• Location: London, UK (Hybrid: 3 Days Onsite / 2 Days WFH)

About the Role

We are looking for a highly organized Project Coordinator to support day-to-day operations across our Global Social Responsibility & Compliance (GSRC) and Quality & Risk Excellence (QuRE) audit programs. In this role, you will manage audit workflows, maintain tracking databases, drive continuous improvements, and act as the primary operational link between external audit firms and internal stakeholders.

Key Responsibilities

• Program Operations & Vendor Management: Manage end-to-end operational workflows across 7 external audit firms and internal programs; track SLA adherence, resolve escalations, execute sample audits, and control user access across compliance systems.
• Reporting & Data Dashboards: Build, automate, and maintain Airtable bases, dashboards, and reporting cadences (weekly/monthly/quarterly) to provide leadership with visibility into defect rates, quality scores, and operational health metrics.
• Stakeholder & Cross-Functional Coordination: Serve as the primary liaison between external audit firms and partner teams (GSRC, QuRE, WW Ops); facilitate weekly syncs, coordinate dependencies, and draft operational status updates.
• Documentation & Knowledge Management: Develop, update, and maintain SOPs, guidance frameworks, version-controlled knowledge bases, and e-learning/training materials for internal and external users.
• Continuous Improvement & Admin Support: Identify process bottlenecks to build scalable automations, drive pilot rollouts, and support operational admin tasks (PO management, contract tracking, TPS security management).