Program Coordinator

About Young & Healthy

Through prevention, education, family support, and access to healthcare services, Young & Healthy protects and improves the physical and mental health of uninsured and underinsured children and their families in the greater Pasadena area. The problem with healthcare services in the Pasadena area is not one of availability, but of affordability and accessibility. One of the greatest obstacles to good health is poverty. In the Pasadena community, about one-third of the children are in need of the kind of care Young & Healthy provides. The majority of children under age 18 and enrolled in Pasadena Unified Schools live in areas of town that claim the lowest per capita income and the greatest concentration of poverty.

Young & Healthy’s model is simple: people helping people. Through collaboration with other community institutions, Young & Healthy makes it a point to know the community and be known by the community so that knowledge and resources can be maximized among community partners to assist the greatest number of neighbors in need.

Young & Healthy is now sustained by the generosity of a volunteer workforce of more than 350 healthcare professionals, over 125 community volunteers and an extensive network of community partners to provide free healthcare to needy underserved children. These professional volunteers agree to see children in their own private offices, on a rotating basis, at no charge to the patient or to Young & Healthy. Young & Healthy facilitates the delivery of donated medical, dental, mental health and other healthcare services, free-of-charge, to underserved low-income children, ranging in age from infancy to 18 years, throughout the greater Pasadena area. In addition to healthcare support, Young & Healthy offers these additional services to the community:

Health Insurance Assistance – Young & Healthy helps to prepare families to enroll in and navigate the healthcare system by assisting with health insurance enrollment, providing education and instruction, as well as advocating for clients when they have been wrongfully denied.

Trauma Informed Care - Young & Healthy is committed to creating a healthy community for children and families by educating children, parents, and educators on how to become more aware of and sensitive to those who have suffered trauma. Through parent education and professional development for teachers, Young & Healthy staff offers a series of trainings on trauma informed care to the public, Pasadena Unified School District staff and administrators, and others.

Position Overview

The Program Coordinator is responsible for the insurance enrollment, navigation, and insurance support services of clients referred to Young & Healthy.

Duties and Responsibilities:

1. Insurance Services

a. Provide clients with health insurance information, application, and navigation.

b. Assist clients with accessing, understanding, and utilizing health insurance.

c. Continuously update their knowledge base about community services and discover ways for Young & Healthy and our clients to use those services.

d. Identify and communicate to the Program Director newly identified client needs, gaps in services, successes, and issues with case management.

e. Attend and fully participate in the Care Team and all other office meetings for which their attendance is required.

Participate in community networking activities.

2. Professional Development

a. Constantly increases knowledge as it relates to the services Young & Healthy provides to the community

Qualifications: The qualifications described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions of this position.

1. Education/Experience

a. B.A. or B.S. preferred

b. A minimum of 3 years of employment or volunteer activities with a non-profit agency

2. Special knowledge, skills, and abilities

a. Must be bilingual in English and Spanish

b. Ability to fluently read, write, and speak English

c. Ability to be flexible, meet deadlines and work effectively under stress

d. Demonstrated leadership skills

e. Ability to work with diverse populations

f. Strong written and oral communication skills

g. Must be detail oriented

h. Strong and positive interpersonal skills, ability to resolve conflicts

i. Ability to organize work, prioritize multiple tasks, and follow through on own initiative

j. Good organizational skills

k. Experience in non-profit organizations

l. Must be proficient in Microsoft Office Suite

m. Experience with FAMCare software or other client-based software

3. Physical Requirements

a. Must be able to speak and hear

b. Must be able to lift 20 pounds

c. Must have sufficient stamina to work long hours, sit or stand for long periods, and concentrate for long periods of time

d. Evening and weekend work may be required

Pay: $19.00 - $26.00 per hour

Expected hours: 24.0 per week

Work Location: In person