Program Coordinator

The position as Program Coordinator provides a variety of services including conducting intake meetings with families, assisting in determining program eligibility, case management, and making referrals. Program Coordinator must comply with established policies and procedures. Salary Range: $50,000–$54,000 annually, commensurate with qualifications, experience, and relevant skills.

Core Functions:

As Program Services Coordinator you play a vital role in planning, developing, and managing the processes of clients receiving services from the social stability program.

Supervision: Supervise and manage program staff

Client Assessment: Conduct initial assessments or interviews to determine the eligibility and specific needs of individuals seeking to enroll in the program.

Documentation: Maintain accurate records and documentation related to client information, including personal details and program requirements.

Orientation: Provide orientation and information to new clients, explaining program objectives, rules, and expectations.

Referral Coordination: Collaborate with referral sources, such as social service agencies or healthcare providers, to ensure a seamless intake process.

Screening: Screen clients for any potential risks, contraindications, or suitability for the program, and make recommendations accordingly.

Communication: Serve as a point of contact between clients and program staff, addressing inquiries, concerns, and communicating client progress.

Data Management: Utilize software and databases to input and maintain client information, ensuring data confidentiality and accuracy.

Program Promotion: Assist in marketing and promoting the program to potential participants and referring organizations.

Scheduling: Coordinate client appointments, meetings, and program sessions, ensuring efficient scheduling and adherence to program timelines.

Reporting: Generate reports on intake statistics, program participation, and outcomes, and provide feedback for program improvement.

Compliance: Ensure adherence to legal and ethical standards, such as maintaining confidentiality, following data protection laws, and complying with program regulations.

Support Services: May offer additional support services to clients, such as assisting with transportation, accessing resources, or addressing emergencies.

Problem Resolution: Handle client issues and concerns, working to resolve conflicts or challenges that may arise during the intake process.

Continuous Improvement: Collaborate with program management to identify areas for improvement in the intake process and make recommendations for enhancements.

Cultural Sensitivity: Display cultural competence when dealing with a diverse clientele, recognizing, and respecting individual differences.

Contacts

Internal: External:

• Interacts regularly with CEO, Chief Impact Officer, Leadership team and staff to communicate business goals and objectives and SOPs.

• Regularly interacts with clients and volunteers.

• Work closely with the Sr. Director of Programs, attending meetings, actively participating in planning, and coordinating all details related to social stability activities.

Qualifications:

• Master's degree or Bachelor's degree in Human Development & Family Studies, Liberal Arts & Sciences, or Social Work

• Knowledge and experience in organizational effectiveness and operations management

• Knowledge of business management and human resources principles and practices

• A successful track record in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates stronger and more efficient organizations.

• Team player with a flexible, creative approach and a commitment to Guardian Angel’s mission

• Intermediate computer skills with a strong base in Office 365, Salesforce, and QuickBooks

• Highly organized and able to prioritize and manage multiple and varied projects.

• Superior verbal and written communication skills and ability to understand and critically analyze complex documents and contracts.

• Proven ability to develop and maintain cooperative relationships with individuals from diverse backgrounds, including Board members, vendors, representatives of other nonprofits, staff, and clients.

• Proven ability to apply policies and procedures in a fair and consistent manner.

• Proven ability to exhibit emotional control, patience, and persistence in stressful circumstances.

• Ability to maintain a high level of confidentiality.

• Ability to maintain professional boundaries with all staff and clients.

• Valid driver’s license

Physical Requirements:

• Walking, standing, bending, stooping, kneeling, and lifting up to 40 pounds.

This position requires a Bachelor's degree in social work or a related field.

If you are passionate about making a difference in the lives of children and families, we encourage you to apply for this rewarding opportunity.