PROGRAM COORDINATOR

ABOUT FAIRWARE

Fairware creates sustainable, custom-branded promotional products that help brands better engage their customers, employees, and partners. Founded in 2005 in a Vancouver garage, we’ve grown into one of North

America’s leading branded merchandise companies. Our mission is to be a partner on the collective journeytoward social and environmental sustainability. We’re committed change makers, and we’re serious about sustainability.

ABOUT THE ROLE

You'll keep Fairware's client programs running day to day: the company stores we build and run for clients, backed by inventory we buy, store, kit, and ship on their behalf. You'll maintain stores, manage inventory and reorders, answer customer inquiries, and support new store builds and refreshes. It suits someone organized who notices when a stock count looks off and wants to know how a program works, from the storefront to the warehouse shelf.

WHAT YOU'LL DO

• Maintain and update live Shopify company stores and pop-up stores, including products, images, pricing, and SKU data
• Run quality assurance reviews so product information, pricing, and store content stay accurate and current
• Manage inventory orders for all program stores, keeping core items in stock and working toward our target inventory turn
• Respond to client and customer inquiries by phone and email, meeting customer service response targets
• Support the Program Team Lead on new store builds and annual refreshes, completing assigned tasks on schedule
• Review artwork and proofs, and create product mockups and sample orders for client presentations and approvals
• Generate purchase orders and set up client accounts in Commonsku and our CRM, working with production and suppliers to keep orders on schedule
• Coordinate kitting projects with internal and external (3PL) warehouse teams, and help with packing and kitting during busy periods

Pay: $52,000.00-$57,000.00 per year

Benefits:

• Dental care
• Paid time off
• Profit sharing
• Vision care
• Work from home

Work Location: Hybrid remote in Vancouver, BC V5Y 1E9