Program Coordinator, Experienced

Your Role

The Medi-Cal Quality Improvement team is responsible for improving preventive care outcomes and increasing member access to quality healthcare services throughout Los Angeles County. The Program Coordinator, Experienced Quality Improvement (HEDIS) will report to the Senior Manager, Medi-Cal Quality Improvement and play a key role in supporting the planning, coordination, and execution of mobile Well Child and Mammogram Clinics at Community Resource Centers (CRCs), provider sites, and community-based locations.

In this role, you will coordinate day-to-day operations related to clinic implementation, scheduling logistics, and performance tracking to help improve preventive care measures, including Well Child Visits, and Breast Cancer Screening.

This role requires this person to live within 50 miles of the Long Beach office.

This is a hybrid field worker role, where this person will be visiting clinics about 75% of the time.

Your Work

In this role, you will:

• Coordinate the execution of mobile Well Child and Mammogram Clinics across Community Resource Centers and partner locations throughout Los Angeles County.
• Collaborate with Mobile Clinic Program Manager to ensure clinic readiness and successful event execution.
• Monitor clinic performance metrics, attendance reports, screening completion rates, and HEDIS-related outcomes to identify opportunities for improvement.
• Maintain project trackers, clinic dashboards, and databases to support operational and quality improvement initiatives.
• Coordinate meeting logistics, calendars, agendas, and communications for clinic planning and quality improvement activities.
• Assist Quality Improvement Program Managers with implementing strategies designed to improve access to preventive services and achieve departmental and organizational goals.
• Identify and resolve operational barriers related to site location, equipment needs, staffing coordination, and member engagement.
• Collaborate in cross-functional planning efforts with Clinic Program Manager to align mobile clinic operations with Medi-Cal Quality Improvement objectives and community health priorities.
• Manage multiple clinic initiatives simultaneously while maintaining a high level of accuracy, attention to detail, and customer service.
• Communicate effectively with internal and external stakeholders and synthesize information from multiple sources to support informed decision-making and successful program implementation.
• Manage support tasks such as monitoring the provider services email box, provider fax blasts, member incentive reconciliation, care gap report quality assurance review, etc.

Your Knowledge and Experience

• Requires a Bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires 3 years of prior relevant experience
• This person is required to live within 50 miles of the Long Beach office
• Basic understanding of HEDIS Quality measures preferred
• Member and/or community facing experience preferred
• Bilingual (Spanish) preferred
• Requires a solid understanding of project and resource management, strong business acumen, and team focus.
• Intermediate skill in MS Office products (including Outlook, Excel, PowerPoint, Teams, Word)
• Beginner level proficiency in the management of small to medium internal databases, including demonstrated ability to create and manipulate spreadsheets and databases, as well as using graphic software to display results

Hybrid – Field Worker

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

We are requiring this person to live within 50 miles of the Long Beach office.