Program Coordinator, HIV coverage program

Program Coordinator, HIV Coverage Program

Bilingual English/Spanish Preferred

Location: El Paso, TX 79902 (on-site)

Job type: Full-time

About Sunset West Health

Sunset West Health is an HIV, infectious disease, and sexual health clinic in El Paso, Texas. We provide

compassionate, high-quality care to our border community, and we're building programs that help patients

get and keep the coverage they need.

About the Role

We're hiring a detail-oriented Program Coordinator to keep a new health insurance premium assistance

program for people living with HIV running day to day. You'll make sure enrolled patients never lapse and

every premium is paid on time, complete financial screening paperwork, and be the first point of contact for

patient questions. You'll work closely with community case managers and an outside program administrator.

This is an administrative role. No insurance, navigation, or case management experience is required. If

you're organized, careful with deadlines, and comfortable in Excel or Google Sheets, we'll train you on the

rest.

What You'll Do

• Maintain the monthly premium calendar and confirm every payment is made on time
• Track each participant's enrollment status, carrier, payment dates, and recertification due dates
• Complete financial screening paperwork using a written checklist, and collect income and eligibility

documents

• Serve as the point of contact for our third-party administrator and community case managers
• Answer participant questions about application status, documents, and payments, in English and

Spanish where possible

• Scan, name, and securely store client records, and keep audit-ready files
• Recertify participants every six months
• Report monthly on enrollment, retention, and on-time payments
• Follow strict HIPAA and program compliance standards

Qualifications

Required

• High school diploma or GED
• Experience in an office, clerical, administrative, billing, data entry, or customer service setting
• Working knowledge of Excel or Google Sheets
• Ability to learn new software and follow written procedures
• Strong organization, attention to detail, and deadline discipline
• Discretion with protected health information

Preferred

• Bilingual English/Spanish
• Associate's or bachelor's degree
• Experience with recordkeeping, scanning, and secure document management
• Background as a Community Health Worker, Medical Assistant, or Patient Navigator
• Familiarity with HIV/Ryan White programs, ACA Marketplace, Medicaid, 340B, or insurance eligibility

Schedule and Work Setting

• Full-time (40 hrs/week), Monday-Friday
• On-site in El Paso for the first 90 days; hybrid may be available afterward
• Extended or evening hours may be needed during open enrollment (November through mid-January)
• Hours may be reassessed after open enrollment based on caseload

Requirements of Hire

Criminal background check; HIPAA, 340B, and fraud-and-abuse training completed within the first 30 days.

Why Join Us

Be part of a mission-driven team where your accuracy directly keeps patients insured and in care.

Sunset West Health is an equal opportunity employer. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities.

Pay: $15.00 - $19.00 per hour

Work Location: In person