Program Coordinator, Initial Resettlement

The Program Coordinator, Initial Resettlement supports Catholic Charities USA's Preferred Communities Program for Initial Resettlement (PIR) through the provision of technical assistance, training, and program implementation support to a portfolio of local member agencies. Under direct supervision, this position serves as a primary point of contact for assigned agencies, providing guidance on program requirements, service delivery standards, case management practices, and implementation of federal and organizational policies. The position serves as a programmatic subject matter expert and collaborates with CCUSA staff to develop training content, implementation guidance, and program resources that support effective service delivery. Working closely with local agencies, CCUSA staff, and external stakeholders, the Coordinator supports program quality, prepares agencies for federal monitoring activities, facilitates Program Strengthening Plan efforts, and promotes positive outcomes for refugees and other ORR-eligible populations through effective implementation of post-arrival services.

Note: This is a grant-funded position. The position is funded under the Preferred Communities program for Federal Fiscal Year (FY) 2027, including a grant closeout period extending through December 31, 2027. Employment beyond this date is contingent upon the availability of continued federal funding and organizational needs.

Primary Responsibilities:

• Serve as the primary CCUSA point of contact for an assigned portfolio of Preferred Communities Program for Initial Resettlement (PIR) agencies, providing technical assistance, consultation, and guidance regarding program requirements, service delivery standards, case management practices, documentation requirements, and implementation of federal and organizational policies.
• Maintain expertise in ORR policies, program guidance, and best practices and serve as a programmatic subject matter expert to support effective program implementation across the network.
• Collaborate with the CCUSA Coordinator, Resource Development and Training and other internal staff to identify training needs, develop training content, implementation guidance, program resources, and other tools that support effective service delivery, compliance with program requirements, and staff capacity building.
• Deliver webinars, presentations, training sessions, communities of practice, technical assistance visits, and other learning opportunities to support PIR program implementation, case management practices, service delivery standards, staff development, and continuous quality improvement.
• Conduct case consultations and review case files, program documentation, and service delivery practices to identify technical assistance needs, support program quality improvement, and provide guidance regarding complex client situations, barriers to self-sufficiency, service planning, community integration, and other programmatic concerns.
• Coordinate with CCUSA's Placement and Coordination team and member agencies regarding case placement considerations, program capacity, and service needs to support appropriate placement and successful implementation of PIR services.
• Prepare agencies for ORR monitoring activities through training, policy review, technical assistance, review of monitoring materials, and guidance regarding monitoring expectations and requirements.
• Lead development, implementation, and follow-up of Program Strengthening Plans resulting from CCUSA monitoring activities, ORR monitoring activities, grievances, or other identified program concerns, including provision of technical assistance, training, coaching, and capacity-building support to address identified findings and strengthen program performance.
• Collaborate with CCUSA staff across Placement and Coordination, Compliance, Data Reporting, and other program areas to address programmatic needs and strengthen service delivery across the network.
• Represent CCUSA in meetings, trainings, and communications with member agency staff, State Refugee Coordinators, State Refugee Health Coordinators, community partners, and other stakeholders as appropriate.
• Contribute to program reports, implementation plans, proposals, continuation applications, and other programmatic deliverables, as assigned.
• Track technical assistance activities and maintain related records and documentation in accordance with CCUSA policies and procedures.
• Track program-related travel expenditures and submit travel advances, reimbursements, and supporting documentation in accordance with CCUSA travel and financial policies and procedures.
• Perform other duties as assigned.

Knowledge, Skills & Abilities:

• Knowledge of refugee resettlement services, case management practices, vulnerable populations, and ORR-funded programs.
• Strong technical assistance, coaching, consultation, and problem-solving skills.
• Strong training, facilitation, and presentation skills, including the ability to communicate complex concepts to diverse audiences.
• Strong written communication skills, including the ability to develop guidance materials, training content, technical assistance resources, and program communications.
• Ability to build and maintain productive relationships with member agency staff, external stakeholders, and internal partners.
• Demonstrated ability to engage effectively and respectfully with individuals from diverse cultural, linguistic, and socioeconomic backgrounds, including communicating effectively through interpreters when needed.
• Ability to assess program implementation challenges and identify opportunities to strengthen service delivery, program performance, and staff capacity.
• Ability to review case documentation and provide guidance regarding case management practices, service planning, and program requirements.
• Strong organizational and project management skills, including the ability to manage multiple assignments, deadlines, and competing priorities.
• Ability to exercise sound professional judgment and maintain confidentiality when handling sensitive client and organizational information.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Teams.
• Ability to travel as required to support technical assistance, training, and program implementation activities.
• The position holder must demonstrate willingness and ability to understand, respect and contribute to the CCUSA mission and to fulfill job duties in accordance with Catholic Social Teaching.

Education & Experience:

• Bachelor's degree in Social Work, Public Administration, International Studies, Human Services, Sociology, Psychology, Nonprofit Management, or a related field required.
• Minimum of three (3) years of professional experience in refugee resettlement, case management, social services, public health, mental health, family services, program administration, technical assistance, training, or a related field.
• Experience providing technical assistance, coaching, consultation, or capacity-building support to local service providers or partner organizations preferred.
• Experience developing and delivering trainings, facilitating meetings, conducting presentations, or supporting staff development initiatives preferred.
• Experience reviewing case files, assessing service delivery practices, or supporting program quality improvement efforts preferred.
• Experience working with federally funded human services programs and interpreting program guidance, policies, or regulatory requirements preferred.
• Experience collaborating with diverse stakeholders, including nonprofit organizations, government agencies, and community partners preferred.

Work Environment:

• This position is based at the National Office of Catholic Charities USA in Alexandria, VA.
• This position may require extended periods of standing, sitting, as well as repetitive movements, bending, and lifting of minimal weight.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Potential work-related travel.

Pay: Up to $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• working w/ federal grants or coop agreements with compliance: 2 years (Required)
• providing program support, case mgmt, other human services: 2 years (Required)
• refugee resettlement, immigration, migration services : 2 years (Required)

Work Location: Hybrid remote in Alexandria, VA 22314