Program Coordinator - Online Courses

Why IIDE?

At IIDE, we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students' lives.

About the Role

As the Associate - Program Coordinator for the Online Program at IIDE, you will play a crucial role in delivering an exceptional experience to students. This includes managing virtual classrooms, coordinating with trainers and students, ensuring proper utilization of the Learning Management System (LMS), and overseeing various administrative and operational tasks. You will also analyze and improve student satisfaction and loyalty through CSAT and NPS monitoring.

What You'll Do

Classroom Setup and Management

• Coordinate and set up online and hybrid classrooms to ensure seamless sessions.
• Manage trainer schedules using Google calendars to optimize availability and coordination.

LMS and Reporting

• Oversee the Learning Management System (LMS) to ensure its effective utilization by trainers and students.
• Generate, analyze, and present reports on course progress and other key metrics to management.

Student Orientation and Coordination

• Conduct virtual orientation sessions to familiarize students with the program, LMS, and support tools.
• Serve as the primary point of contact for students, resolving queries via CRM, calls, emails, and WhatsApp.

Industry Engagement

• Coordinate with industry professionals for guest sessions, enhancing the learning experience.
• Act as a support liaison for trainers, addressing any program-related concerns.

Course Monitoring

• Track and ensure course progress aligns with predefined schedules and quality benchmarks.
• Communicate updates about schedules, deadlines, and program details effectively to trainers and students.

CSAT and NPS Monitoring

• Measure and improve CSAT (Customer Satisfaction Score) by analyzing feedback and addressing improvement areas.
• Track NPS (Net Promoter Score) to enhance program satisfaction and identify factors influencing student referrals.

SOP Compliance and Moderation

• Ensure all program activities align with predefined Standard Operating Procedures (SOPs).
• Assist in the moderation of final course results and oversee the generation of marksheets.

Data Management

• Follow up on the NSDC portal for accurate data uploads and certificate generation.
• Analyze and compile feedback and statistical data, presenting detailed reports weekly and monthly.