Program Coordinator - Substance Use Disorder Program

POSITION SUMMARY:

The Substance Use Disorder (SUD) Program Coordinator provides high-quality, direct support services to individuals enrolled in Helix’s comprehensive SUD treatment program while serving as a key operational and care-coordination liaison across the program. Working closely with the Treatment Director and multidisciplinary treatment team, this position supports the effective implementation of treatment services, monitors program compliance, and helps ensure consistent communication and coordination of client care.

The SUD Program Coordinator serves as a primary liaison between the SUD treatment program, the Treatment Director, and other Helix divisions to promote continuity of care and ensure clients receive coordinated, wrap-around services. Responsibilities include supporting client engagement and intake operations, completing and tracking compliance-based urine drug screenings (UDS), monitoring required program documentation and compliance activities, and communicating relevant client care needs and service coordination across departments.

A key responsibility of this position is maintaining and monitoring the program’s daily credit and client tracking system. The SUD Program Coordinator will monitor daily client participation, service completion, earned credits, and progress toward program requirements; identify gaps or barriers to participation; and communicate concerns or needed interventions to the Treatment Director and appropriate treatment team members.

This position helps ensure that program expectations, client progress, and service delivery are accurately documented and consistently tracked. This position plays an essential role in helping clients successfully navigate SUD treatment, peer recovery supports, mental health services, housing resources, and other social-service systems. The SUD Program Coordinator helps identify barriers to engagement, supports timely communication between service teams, and promotes consistent follow-through on treatment and program expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Treatment Program Coordination & Leadership Support

• Serve as a key operational liaison to the Treatment Director, supporting the day-to-day coordination and implementation of the SUD treatment program.
• Communicate regularly with the Treatment Director regarding program operations, client participation, compliance concerns, barriers to engagement, and emerging client needs.
• Support the implementation of treatment schedules, program expectations, group programming, and structured client activities.
• Assist with identifying operational barriers and developing solutions that support effective treatment delivery.
• Participate in program meetings, case coordination meetings, and other meetings as assigned. Daily Credit & Client Tracking System
• Monitor the daily credit and tracking system to ensure accurate and timely documentation of client participation and completed services.
• Track client credits, attendance, service completion, and progress toward established program requirements.
• Review daily data to identify missed services, incomplete requirements, participation concerns, or discrepancies.
• Communicate identified concerns to the Treatment Director and appropriate treatment team members for follow-up.
• Maintain accurate and up-to-date client tracking records and assist staff in understanding and consistently utilizing the credit system.
• Monitor client progress through program phases and identify when clients may be approaching or meeting established program milestones.

Treatment Compliance & Quality Assurance

• Monitor compliance with established SUD program requirements, policies, procedures, and documentation standards.
• Monitor completion of required urine drug screenings (UDS), including appropriate documentation and tracking.
• Review program documentation and tracking systems for completeness, accuracy, and timeliness.
• Identify compliance gaps and communicate concerns to the Treatment Director and appropriate staff.
• Assist with preparation for internal and external audits, reviews, and compliance monitoring.
• Support implementation of corrective actions when program compliance concerns are identified.
• Maintain confidentiality and adhere to all applicable privacy, documentation, and regulatory requirements. Client Engagement & Support
• Provide direct, non-clinical support to clients participating in the SUD treatment program.
• Support client orientation, engagement, and understanding of program expectations.
• Assist clients in navigating schedules, services, program requirements, and available resources.
• Identify barriers to participation and communicate concerns to the appropriate treatment team members.
• Encourage consistent participation and engagement in treatment and recovery-oriented services.
• Provide support during transitions between program phases and services. Cross-Division Care Coordination
• Serve as a communication bridge between the SUD program and other Helix divisions, including Mental Health, Housing, TCM, Peer Support, and other applicable services.
• Communicate relevant care coordination needs to appropriate staff while maintaining client confidentiality.
• Facilitate communication and collaboration between departments to reduce gaps in services and promote continuity of care.
• Support referrals and connections to housing, mental health, peer recovery, medical, and other community-based resources.
• Participate in multidisciplinary coordination to ensure client needs are addressed across service areas.
• Follow up on identified service coordination needs and communicate unresolved barriers to the appropriate supervisor or director.

Group & Rehabilitative Services

• Facilitate or co-facilitate structured rehabilitative, educational, recovery-oriented, and skill-building groups as assigned.
• Prepare group materials and activities consistent with the SUD program curriculum.
• Track and document client participation in groups and other eligible services.
• Support a structured, respectful, recovery-focused group environment.
• Communicate client participation concerns or significant observations to the appropriate treatment team member. Intake & Program Enrollment Support
• Assist with the intake and enrollment process for individuals entering the SUD program.
• Support completion and organization of required intake documentation.
• Provide clients with information regarding program schedules, expectations, services, and available supports.
• Coordinate with appropriate staff to ensure timely transition from intake to active participation in treatment.
• Assist in identifying immediate barriers to treatment engagement and communicate them to the treatment team.

Documentation & Communication

• Complete accurate, timely, and appropriate documentation of services and client interactions.
• Maintain organized records related to client participation, credits, UDS, referrals, and program compliance.
• Communicate pertinent information to supervisors and treatment team members in a timely manner.
• Participate in shift reports, team meetings, and care coordination discussions as assigned.
• Maintain clear boundaries regarding the distinction between non-clinical support responsibilities and clinical decision-making. Recovery & Community Resource Navigation
• Connect clients with appropriate internal and external recovery resources.
• Support referrals to peer recovery services, housing, employment, education, transportation, medical care, and other community resources.
• Assist clients in identifying and accessing resources that support stability and long-term recovery.
• Promote client self-advocacy, independence, and successful engagement with support systems.

Professional & Organizational Responsibilities

• Maintain professional boundaries and demonstrate respectful, trauma-informed, culturally responsive interactions with clients, families, and colleagues.
• Follow all Helix policies, procedures, safety requirements, and compliance standards.
• Protect client confidentiality and maintain appropriate professional boundaries.
• Participate in required staff training, supervision, meetings, and professional development activities.
• Communicate concerns related to client safety, program operations, compliance, or staff practices through appropriate supervisory channels.
• Perform other duties as assigned by the Treatment Director or appropriate supervisor.

QUALIFICATIONS:

Education & Experience

• Minimum Qualification: High school diploma, General Education Development (GED) equivalent, or higher. LADC, UMICAD, ADC-T license Preferred.
• Regulatory Alignment: Clear comprehensive background checks as dictated by state licensing bodies and healthcare funding mandates.
• Core Competencies & Knowledge
• SUD Domain Literacy: A foundational understanding of substance use disorders and the stages of change,
• Ethical Boundary Management: Demonstrated capability to maintain strict professional boundaries, handle high-stress behavioral crises calmly, and maintain absolute client privacy.
• Communication Excellence: Exceptional written and verbal communication skills; ability to document client behavior using objective, non-stigmatizing language.
• Technical Literacy: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and the adaptive capacity to master healthcare billing and EHR interfaces.

Preferred Qualifications

• Prior Experience: 1+ years of professional engagement within a behavioral health facility, acute psychiatric setting, substance use residential program, or human services agency.
• Lived Experience / Advocacy: A deep personal or professional understanding of the recovery landscape, harm reduction modalities, and trauma-informed care frameworks.
• Advanced Group Dynamics: Direct background utilizing evidence-based curricula (e.g., Matrix Model, Living in Recovery, or standard psychoeducational modules) to guide client cohorts.

PHYSICAL REQUIREMENTS:

The position requires the ability to perform various physical tasks essential to job duties. These include, but are not limited to:

Lifting: Ability to lift and carry objects weighing up to 25 pounds on a regular basis.

Bending & Stooping: Frequent bending, kneeling, and stooping may be required to access materials, equipment, or perform job-related tasks.

Sitting: Prolonged periods of sitting may be necessary, depending on the nature of work.

Walking & Standing: Ability to stand and walk for extended periods, including navigating various work environments.

Reaching & Stretching: Occasional reaching overhead or in awkward positions to retrieve or handle materials.

General Mobility: Adequate physical ability to move freely within the workspace and perform assigned duties safely and efficiently.

Pay: $27.58 - $33.95 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person