Program (Credit/Loan) Supervisor

About the role

Under the supervision of the Branch Manager, the Program Supervisor leads and provides day-to-day guidance to Program Officers and Finance & Admin Associates within the Unit to achieve operational and portfolio targets. The role ensures efficient unit operations, quality service delivery, compliance with company policies, and effective team performance.

Key responsibilities

• Lead Unit Operations – Drive achievement of unit targets for loan disbursement, collection, portfolio quality, active clients, and overall operational performance.
• Supervise Loan Operations – Review and validate loan applications, assess borrower capacity and business viability, ensure completeness of documentation, and facilitate compliant loan approval and release within authority.
• Manage Portfolio & Collection – Monitor Program Officers' performance, collection activities, past-due accounts, and PAR; provide guidance and corrective actions to improve portfolio quality.
• Ensure Policy & Compliance – Implement established policies and procedures covering lending, collection, collateral, CBU, microinsurance, EP1 Tech, finance, and administration.
• Support Business Development – Participate in market studies, identify potential markets and clients, and guide the team in client generation and business development activities.
• Oversee Finance & Administration – Review unit financial and cash reports, ensure proper records and document management, and monitor compliance with finance and administrative requirements.
• Utilize Digital Systems – Guide staff in the accurate and effective use of the EPMI System and other computerized systems, including review and approval of system transactions.
• Manage People & Performance – Build a positive team culture aligned with EPMI Core Values; support recruitment, onboarding, performance evaluation, staff recognition, attendance monitoring, and employee relations in coordination with HR.
• Address Client Concerns – Handle client complaints and operational concerns and provide timely recommendations to the Branch Manager.
• Report & Recommend – Provide regular updates, analysis, and recommendations to the Branch Manager on unit performance, operational issues, and improvement opportunities.