Program Director

• Intake and Team Design
• Manage project intake across one of our retainer accounts or a set of project-based clients
• Partner with Resource Management lead on team design and identification flex talent needs
• Account and Program Health Management
• Own delivery health across an account, laddering to a retainer; lead internal program coordination at the account level
• Own account / retainer-level scope tracking and SOW; manage staffing across the account team
• Escalate capacity needs and scope shifts back to the GPD or Head of Operations for redesign as needed
• Client Partnership
• Co-lead client strategy specifically for delivery; hold senior client relationships (director / VP) on operations, staff planning, and scoping
• Partner with Business Leadership to create and manage success metrics for program delivery and overall account health
• Co-lead large-scale program delivery with the GBD
• Team Leadership
• Lead Sr. PMs, project-focused Managers, and Associates
• Co-lead junior managers with Business Leadership to identify program-management capability
• Models what great program management looks like and can develop PMs of all levels

Benefits

• Health & Well-being: Our health plans provide comprehensive coverage for you and your family. We offer robust medical, dental and vision benefits, with the option to enroll in FSA and HSA to save for the care you need. Plus, you can get free fitness classes through insurance, and healthy snacks at our offices
• Emotional & Mental Well-being: Focus on mental health and well-being has become more important than ever. We offer a spectrum of support for your mental well-being; from Headspace mindfulness and meditation, to free therapy and psychiatry at Talkspace
• Financial Well-being: Every full-time employee is eligible to take part in our 401(k) with company match, and competitive compensation
• Flexibility & Time Off: We believe that flexible time off allows our team members the freedom to balance the responsibilities of both their work and home lives. We also have 15 paid holidays and a paid company winter break. We offer generous paid leave and support for expecting parents and growing families
• Discounts & Perks: We want you to feel your best, both professionally and personally. We’re proud to offer inspiring office spaces with engaging events, commuter benefits, and discounts on the services you want and need- Fluent in Google Suite, Slack as a PM Hub, Workforce and Project Planning tools
• Strong negotiation and conflict management skills
• Leads with integrity and trust
• Willing to act as a player/coach. Lead the team, manage program delivery processes, and help get work delivered at the highest level
• Interface with clients related to operations, staff requirements, or delivery processes
• Successful leadership of mid and junior team members
• Experience with risk management, change management, and communications management
• Flexible with PM and delivery approach. Considers business needs as well as the needs of the client and can design approach accordingly
• 8 - 10 years of experience in a creative agency
• Curious and eager to learn or roll out new ways of working
• Outstanding planning, coordination, management, and communication skills are required
• Demonstrates progression in level of responsibility within a professional project management environment
• Deep knowledge of 360° campaigns and the creative production process
• Ability to solve talent allocation challenges. Comes with solutions to conflicts and proactively seeks solutions from department leads/partners
• Independent agency or start-up experience a plus
• Utilizes AI solutions and creates workflows that lead to reduced administrative burden