Program Director

Program Director / QDDP

A&E Noble Care Agency LLC
Stafford, VA | Hybrid

A&E Noble Care Agency LLC is seeking an experienced and highly organized Program Director / Qualified Developmental Disability Professional (QDDP) to provide operational and programmatic leadership for our developmental disability services.

This position plays a key role in overseeing service planning, regulatory compliance, staff performance, service authorizations, documentation, and day-to-day program operations. The Program Director will work closely with agency leadership, the Program Manager, employees, individuals receiving services, families, support coordinators, and other members of the interdisciplinary team.

The ideal candidate has strong knowledge of Virginia developmental disability services, DBHDS and DMAS requirements, DD Waiver programs, person-centered planning, and staff supervision.

Key Responsibilities

• Serve as the agency’s designated Qualified Developmental Disability Professional (QDDP).
• Complete initial assessments, reassessments, and other required evaluations.
• Facilitate Individualized Service Plan meetings, team meetings, and other service-related meetings.
• Develop and review ISPs, service justifications, service revisions, supporting documentation, and other required program records.
• Review referrals, assessments, and screening information to determine whether individuals are appropriate for agency services.
• Monitor service delivery and ensure services remain consistent with authorized hours, individual needs, and approved plans.
• Review timesheets, service documentation, mileage records, progress documentation, and other operational records for accuracy and compliance.
• Assist the Program Manager with employee scheduling, call-outs, coverage needs, and service continuity.
• Collaborate with agency leadership regarding service delivery, staffing, regulatory compliance, quality improvement, incident prevention, and risk management.
• Recruit, interview, hire, train, orient, and support new employees.
• Ensure employees receive required training and understand individual-specific support plans, protocols, and agency expectations.
• Conduct employee performance reviews and monitor performance improvement plans when applicable.
• Complete and oversee billing-related and service-authorization functions for DD Waiver, private insurance, private-pay, and other agency services.
• Monitor service authorizations, renewals, revisions, and documentation deadlines.
• Assist with internal audits, quality reviews, corrective actions, and preparation for regulatory or payer reviews.
• Participate in individual visits and monitor the quality and effectiveness of services being provided.
• Maintain communication with families, support coordinators, employees, and other members of individuals’ support teams.
• Assist leadership with developing and implementing agency policies, procedures, programs, and operational initiatives.
• Support the development and expansion of agency programs and services.
• Maintain accurate, timely, confidential, and compliant records.
• Perform other programmatic, operational, and administrative responsibilities as assigned.

Qualifications

Required:

• Bachelor’s degree in social work, psychology, therapeutic recreation, sociology, counseling, education, rehabilitation, or another qualifying human services field.
• Must meet Virginia requirements to serve as a Qualified Developmental Disability Professional (QDDP).
• Experience working with individuals with developmental disabilities or within a related human services setting.
• Experience with individualized service planning, documentation, staff supervision, service coordination, or program operations.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to manage multiple responsibilities and meet documentation and regulatory deadlines.
• Ability to maintain confidentiality, professional boundaries, and accurate records.
• Valid driver's license and reliable transportation for required in-person responsibilities.

Preferred:

• Master’s degree in social work, psychology, human services, healthcare administration, or a related field.
• Previous experience in a supervisory, program management, or director-level position.
• Knowledge of Virginia DBHDS and DMAS regulations.
• Experience with Virginia Developmental Disability Waiver services, including CL and FIS Waiver programs.
• Experience with service authorizations, WaMS, Medicaid documentation, billing, or provider operations.
• Experience preparing for licensing, compliance, quality-management, or payer reviews.

Skills

• Developmental Disability Services
• Qualified Developmental Disability Professional (QDDP)
• Program Management
• Staff Supervision
• Performance Management
• Individualized Service Planning
• Assessments and Reassessments
• Documentation
• Scheduling and Staffing Coordination
• Compliance
• Risk Management
• Quality Improvement
• Human Services
• Employee Training and Development
• Recruitment and Hiring
• Facilitation
• Collaboration
• Confidential Information Management
• Service Authorization
• Medicaid / DD Waiver Services
• Billing and Operational Oversight

Hybrid Work Expectations

This is a hybrid position and is not a fully remote role.

The Program Director must maintain reliable internet access and a professional, secure remote workspace suitable for handling confidential information.

The employee must remain available during established work hours, attend scheduled meetings, respond to operational needs, and use agency-approved communication and documentation systems.

The position requires regular participation in:

• Individual and family meetings
• Employee supervision
• Assessments and reassessments
• Individual home and community visits
• Trainings and orientations
• Team meetings
• Agency meetings
• Compliance and quality-management activities
• Other operational responsibilities requiring an in-person presence

In-person responsibilities and agency operational needs take priority over remote work.

About A&E Noble Care Agency LLC

A&E Noble Care Agency LLC provides compassionate, person-centered support to individuals with developmental disabilities and their families throughout Stafford, Fredericksburg, Northern Virginia, and surrounding communities.

We work collaboratively with each individual, family, support coordinator, and support team to provide services that reflect the individual’s strengths, preferences, goals, choices, and unique support needs.

As our agency continues to grow, we are looking for professionals who value accountability, collaboration, quality services, and meaningful outcomes for the individuals and families we support.

Job Type

Full-time

Work Location

Hybrid – Stafford, Virginia, with travel throughout agency service areas as required.

Pay: From $68,000.00 per year

Benefits:

• Health insurance
• Professional development assistance
• Vision insurance

Work Location: In person