Program Director

About us

Join a team where you can truly make an impact. We offer an ideal work schedule with no nights, weekends, or on-call demands, and intentionally small caseloads so you can provide exceptional, youth-centered care. You’ll be part of a supportive and vibrant culture within a growing organization dedicated to improving mental health outcomes for adolescents across New Hampshire and Maine!

Reporting directly to the Aerie Clinical Director, the Program Director is a key leadership role responsible for overseeing the daily clinical and program operations of Aerie Healthcare’s PHP/IOP located in Concord, NH. The Program Director provides site-level leadership, staff support, coordination, accountability, and problem-solving. The position works closely with the Clinical Director and other organizational leaders to implement Aerie policies, maintain regulatory and payer requirements, support staff development, address site-level concerns, and promote a safe, cohesive, and effective treatment environment. The Program Director serves as a key link between organizational leadership and the site-based team, supporting consistent delivery of high-quality, trauma-informed, and developmentally appropriate care while ensuring that clinical, operational, documentation, safety, and administrative expectations are met.

Responsibilities

Clinical Site Operations:

• Manage the day-to-day operations of the PHP/IOP program at the designated site.
• Serve as the primary point of contact for site-level operational, clinical, and programmatic concerns.
• Ensure daily programming, staffing, schedules, and site workflows support consistent application of program structure, including group programming, individual services, family involvement, academic programming, milieu programming, and other designated services.
• Identify operational barriers and work proactively with the Clinical Director and organizational leadership to address them.
• Use reasonable problem-solving and resourcefulness to address routine site issues before escalating them when the issue can be safely and appropriately resolved at the site level.
• Monitor implementation of Aerie policies, procedures, clinical standards, and program expectations.
• Serve as the site-level leader during emergency situations and follow the organization's Emergency Management Plan.
• Promote a safe, therapeutic, respectful, and strengths-based environment for clients and staff.
• Model and support implementation of trauma informed and developmentally appropriate practices.
• Monitor fidelity to clinical models and ensure treatment aligns with the organization's mission, standards, and goals.
• Collaborate with administrative leadership to support program efficiency and compliance.

Supervision & Team Support:

• Provide weekly clinical and administrative supervision for prelicensed therapists, licensed therapists, interns, and site based staff.
• Coordinate and implement onboarding, orientation, training, and ongoing development of site-based staff.
• Monitor adherence to job responsibilities and address performance related concerns promptly and in accordance with organizational procedures.
• Document and communicate significant performance concerns to the Clinical Director and/or organizational leadership as appropriate.
• Recognize staff strengths and support a collaborative, accountable, and inclusive team culture.
• Model appropriate professional boundaries, communication, accountability, and decision-making.
• Communicate operational changes and organizational expectations to site staff.

Direct Clinical Services:

• Maintain a reduced clinical caseload and direct service responsibilities to support program needs
• Facilitate evidence-based group therapy tailored to the developmental and clinical needs of adolescents.
• Participate in treatment planning, case reviews, multidisciplinary consultation, and discharge coordination.
• Participate in family meetings, collateral communication, and coordination of care as needed and appropriate.
• Engage in risk assessment, crisis management, safety planning and post-incident follow-up as needed.
• Collaborate closely with families, schools, outpatient providers, and other community supports.

Documentation & Clinical Quality:

• Demonstrate proficiency with the organization’s EMR, communication platforms, Google Workspace and other systems required for this role.
• Review and monitor clinical documentation for timeliness, completeness, accuracy, and compliance within the Electronic Medical Record (EMR).
• Ensure treatment plans, progress notes, discharge summaries, and collateral communication meet agency and regulatory standards.
• Participate in chart review, documentation audits, and quality improvement activities.
• Support staff in understanding and meeting documentation expectations.
• Track client progress toward treatment goals and support effective discharge planning in collaboration with families and providers.

Admissions & Marketing:

• Develop and maintain professional relationships with local agencies, schools, and outpatient providers to support referral development and overall community engagement.
• Collaborative with organizational leadership regarding referral trends, community needs, and opportunities for program development.
• Represent Aerie Healthcare professionally in community meetings, networking events, and conferences.
• Assist with site tours and facilitate admissions meetings.
• Perform other duties and responsibilities as assigned that are reasonably related to the position, organizational needs, and employee’s qualifications and scope of practice.
• Perform other duties and responsibilities as assigned that are reasonably related to the position, organizational needs, and employee’s qualifications and scope of practice.

Additional Responsibilities:

• Perform other duties and responsibilities as assigned that are reasonably related to the position, organizational needs, and employee’s qualifications and scope of practice.

Qualifications:

• Master's degree in Social Work, Counseling, Psychology, or related field.
• Independent clinical license required (e.g., LICSW, LMHC, LMFT, or equivalent).
• Minimum of 3 years post-licensure experience, ideally in a higher level of care setting (PHP, IOP, residential, or inpatient).
• Previous supervisory or leadership experience strongly preferred.
• Approved (or eligible) Mental Health Clinical Supervisor with NH OPLC
• Experience working with adolescents and families in behavioral health settings.
• Strong organizational skills, follow through, communication, and clinical documentation skills.
• Demonstrated ability to lead with empathy, integrity, and accountability.

This is an opportunity to make a meaningful impact on the lives of adolescents struggling with mental health challenges. We offer competitive compensation, a supportive work environment, and opportunities for professional growth. If you are passionate about helping others and possess the necessary qualifications, we encourage you to apply for this rewarding position!

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance

Education:

• Master's (Required)

License/Certification:

• LICSW or LCMHC license (Required)
• Approved/eligible Clinical Supervisor with NH OPLC (Required)

Ability to Commute:

• Concord, NH 03301 (Required)

Work Location: In person