Program Director

Role & responsibilities

1. Program & Delivery Leadership

Own end-to-end delivery of large and complex engineering programs.

Define program objectives, roadmap, milestones, governance structure, and success metrics.

Ensure programs are delivered within agreed scope, timelines, quality, and budget.

Establish delivery standards, processes, KPIs, and continuous improvement mechanisms.

Proactively identify delivery risks, dependencies, bottlenecks, and mitigation plans.

Drive engineering excellence, automation, productivity, and operational efficiency.

2. Client & Stakeholder Management

Act as the senior point of contact for strategic clients and enterprise stakeholders.

Build and maintain strong C-level and senior leadership relationships.

Understand client business priorities and translate them into technology and engineering solutions.

Lead executive reviews, steering committee meetings, QBRs, and program governance forums.

Manage escalations and ensure timely resolution of critical client issues.

Drive customer satisfaction, retention, and long-term account relationships.

3. Engineering Leadership

Lead and mentor engineering managers, delivery managers, architects, technical leads, and large engineering teams.

Establish a culture of engineering excellence, accountability, innovation, and continuous learning.

Ensure appropriate architecture, technology standards, development practices, and quality frameworks are followed.

Drive adoption of modern engineering practices, cloud, DevOps, automation, AI/ML, data, and digital technologies as applicable.

Ensure technical and delivery teams remain aligned with business and customer objectives.

4. Business Growth & Account Expansion

Identify opportunities for account expansion, new programs, and additional engineering services.

Partner with Sales and Business Development teams on new opportunities.

Participate in client presentations, solution discussions, proposals, RFPs/RFIs, and deal closures.

Build and expand strategic engineering services portfolios within existing accounts.

Develop new service offerings and identify emerging technology opportunities.

5. People & Workforce Management

Build and maintain high-performing engineering and delivery organizations.

Own workforce planning, hiring, succession planning, and leadership development.

Ensure effective utilization and deployment of engineering talent.

Identify high performers and create career-growth opportunities.

Address performance gaps and ensure strong accountability across leadership teams.