Program Director

Baptist and Intuitive Health have partnered to bring a new model of emergency and urgent care to Indiana communities, combining Baptist's clinical excellence with Intuitive Health’s expertise in operating combined ER and urgent care facilities.

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About Baptist Health

Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.

Job Description

You will be a great fit for this role if you have:

• RN license

• At least 5 years of experience as an RN

• Have at least 3 years of some type of healthcare leadership experience

• Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:

• Complete P&L responsibility for the facility(s)

• Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)

• Coordination and integration of Provider activities in concert with the Medical Director

• Ensure operational procedures are consistently maintained in facility

• Provide leadership and motivation to maintain patient oriented customer service culture

• Responsible for maintaining facility operational metrics in accordance with benchmarks set

• Coordination with hospital partner for clinical recruitment and training

• Serve as cultural champion facility(s)

• Management of facility department leadership staff for facility(s)

• Participate in regulatory and accreditation preparedness and survey process

• Participation in local marketing activities

• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities

• Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.

• Participate in the budget development process with the Regional Vice President and Joint Operating Committee.

• Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.

• Responsible for volume and center level growth.

Qualifications

• Bachelor’s degree required; Master's/MBA preferred, RN license preferred

• Solid understanding of Healthcare Operations

• Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.

• Minimum of 7 years’ experience within the healthcare sector

• Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred