Program Director – Commerce Platform

Job Title: Senior Program Director – Commerce Platform Modernization

Location: Plano, Texas

We are seeking an experienced Program Director to lead a strategic commerce platform transformation program. The role will be responsible for end-to-end ownership of the migration from an existing commerce platform to a modern microservices-based commerce implementation.

This is a highly customer-facing leadership position requiring strong program ownership, commerce domain expertise, architectural understanding and delivery governance.

Key Responsibilities:

• Own the end-to-end delivery and implementation of the commerce modernization program, from planning and architecture through development, migration, integration, testing, deployment and stabilization.
• Act as the primary program-level interface with the customer, building strong relationships with senior business and technology stakeholders.
• Drive migration from the existing commerce platform towards a microservices-based, API-first and cloud-ready commerce architecture.
• Partner closely with customer architects and engineering leadership to define the target architecture, migration roadmap, implementation approach and phased transition strategy.
• Provide program leadership across commerce capabilities such as catalogue, product, pricing, promotions, cart, checkout, order management, payments and integrations.
• Coordinate multiple engineering, architecture, product, QA, DevOps and integration workstreams to ensure aligned delivery.
• Drive program governance covering scope, milestones, dependencies, RAID management, release planning, quality and delivery commitments.
• Own executive-level program status and proactively manage risks, delivery challenges, dependencies and customer escalations.
• Establish clear ownership and accountability across distributed delivery teams and ensure predictable execution against committed milestones.
• Work with the customer to manage requirement changes, prioritization and scope decisions while protecting program objectives and timelines.
• Drive architecture and delivery decisions required for scalability, performance, resilience, security, observability and operational readiness.
• Oversee integration with enterprise platforms such as ERP, CRM, OMS, payment gateways, PIM, search, identity and other digital ecosystem components.
• Lead cutover, migration, production readiness and transition planning to minimize business disruption.
• Drive continuous improvement in engineering practices, automation, DevSecOps, CI/CD, testing and release management.
• Provide transparent communication to customer executives and internal leadership on program health, key decisions, risks and required interventions.
• Take overall accountability for successful implementation, customer outcomes and delivery excellence.
• 18+ years of overall IT experience, with significant experience leading large-scale digital, commerce or enterprise transformation programs.
• Strong experience as a Program Director / Delivery Director / program Delivery Leader handling complex customer-facing engagements.
• Proven experience delivering commerce platform implementations, modernization or re-platforming programs.
• Strong understanding of microservices architecture, APIs, event-driven integration, cloud platforms and distributed systems.
• Experience managing migration from monolithic or legacy commerce platforms towards modern composable/microservices architectures.
• Understanding of modern commerce platforms and ecosystems such as salesforce commerce, SAP Commerce, commerce tools, Shopify, Adobe Commerce or similar enterprise commerce technologies.
• Strong understanding of programm governance, Agile delivery, product engineering, DevSecOps and enterprise release management.
• Demonstrated ability to manage large, geographically distributed, cross-functional delivery teams.
• Strong customer engagement and executive stakeholder-management capabilities.
• Ability to challenge assumptions, resolve ambiguity, drive decisions and manage complex program dependencies.
• Strong commercial awareness with the ability to balance customer outcomes, delivery commitments, quality, cost and organizational priorities.