Program Director, Professional Services

For our client, we are seeking a Program Director, Professional Services to join the team of a leader in the Information Technology space.

This leader will oversee a portfolio of professional services engagements and drive consistent delivery outcomes across complex client implementations. The role partners closely with sales, partner teams, and internal practice leadership to align resources, confirm scope, and advance growth opportunities. Success in this position will require strong governance, financial discipline, and the ability to coach delivery teams while supporting repeatable service practices.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,000 – $170,000 annually

Responsibilities

• Drive successful outcomes for projects within the assigned portfolio
• Coordinate with partner enablement leadership to confirm resource skills
• Ensure the team understands business goals for each solution
• Onboard new project employees to clarify responsibilities
• Establish effective governance processes for projects
• Build relationships with client and partner teams
• Collaborate with Sales to pursue new opportunities
• Conduct account research to determine partner engagement
• Participate in scope studies and business case development
• Support proposal quality assurance for services
• Capture new license opportunities to support growth
• Ensure administrative processes are followed, including billing
• Deliver project margin goals by managing budgets
• Utilize standard tools to improve delivery success
• Coach and advise consultants
• Stay current on product releases and industry knowledge
• Contribute to strategy discussions for repeatable services
• Share insights on staff development with practice leadership
• Build familiarity with repeatable delivery frameworks
• Support knowledge-sharing within the professional services organization

Qualifications

• 10+ years of experience in professional services project/program management
• 8 years of experience in the insurance industry as an analyst or consultant
• 5 years of experience specifically in Property and Casualty or Benefits insurance
• Proficiency in software applications and understanding complex business processes
• Strong consultative, facilitation, and communication skills
• Excellent analytical and problem-solving abilities

Benefits

• Remote work flexibility
• Opportunities for personal development and career advancement
• Participation in strategic industry discussions
• Access to comprehensive training on the company's products
• Support for coaching and mentorship within the organization

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.