Program Head

Role Purpose

The Program Head shall own end-to-end delivery of banking and financial services training programs from client needs assessment and curriculum solutioning through faculty deployment, program execution, and outcome measurement in partnership with major private and public sector banks.

Key Responsibilities

Client Engagement & Solutioning

— Engage directly with client stakeholders to understand business context and training requirements

— Conduct training needs analysis (TNA) to identify skill gaps and learning objectives

— Design curriculum and program solutions that map directly to client requirements

— Partner with the Sales team during the pre-sales and proposal stage to scope client requirements accurately

— Negotiate with clients on commercial and delivery terms as required

Program Design & Scope

— Design and deliver programs across induction, sales, operations, audit, compliance, and leadership tracks

— Manage programs ranging from short-format (five-day) to long-format (four- to six-month) interventions

— Remain current on evolving banking sector dynamics, regulatory change, and role-specific skill requirements to keep curriculum relevant

Faculty Planning & Deployment

— Hire and onboard faculty at the appropriate cost and quality benchmark for each program

— Build and maintain the faculty allocation timetable for program delivery

— Brief faculty on program objectives, client context, and delivery standards

Cross-Functional Coordination

— Work closely with Human Resources, Finance, Infrastructure, and Facilities to ensure smooth program logistics and execution

— Negotiate internally with HR, Finance, and other stakeholders on cost, resourcing, and timelines

— Represent MABFSI in client governance and review meetings

Outcome Ownership

— Own program outcomes: for entry-level and induction programs, measured by Day-One / First-Half productivity of learners upon joining the bank; for upskilling programs, measured by readiness for the target role

— Track and report program performance against defined success metrics

— Drive continuous improvement based on client feedback and learner outcomes

Reporting & Governance

— Report program status, outcomes, and issues to the Director, MABFSI

— Maintain delivery documentation: attendance, assessments, faculty cost tracking, and compliance records

Qualifications & Experience

— Ten to fifteen years of experience in the banking industry, preferably in senior positions

— Prior exposure to a bank’s Learning & Development or Training function strongly preferred

— An advanced degree such as an MBA or a Ph.D. preferred

— End-to-end understanding of core bank functions — Business, HR, Compliance, and Risk

— Demonstrated experience in program and curriculum design and end-to-end training delivery

— Experience managing banking-sector client relationships and conducting training needs analyses, preferred

Key Skills

— Client engagement, solutioning, and negotiation

— Training needs analysis and curriculum design

— Faculty sourcing, cost management, and scheduling

— Cross-functional coordination (HR, Finance, Infrastructure)

— Working knowledge of banking products, regulations, and role-specific competencies

— Outcome measurement and reporting

Reporting Relationships

— Reports to: Director, MABFSI

— Manages: Program faculty and trainers assigned to respective bank programs

— Liaises with: Bank client stakeholders, Sales team, Human Resources, Finance, Infrastructure and Facilities