program in business correspondent

Program in Business Correspondent – Job Description

A Program in Business Correspondent (BC) role generally involves managing and supporting banking services delivered through Business Correspondents, especially in rural and semi-urban areas.

Job Responsibilities

• Program Management: Plan, coordinate, and monitor Business Correspondent program activities.
• Banking Operations: Support basic banking services, including account opening, cash deposits, withdrawals, fund transfers, and customer transactions.
• BC Agent Management: Coordinate with BC agents, banking mitras, and field staff to ensure smooth operations.
• Customer Service: Assist customers with banking-related queries, complaints, and financial services.
• Field Monitoring: Conduct field visits to monitor agent performance and ensure compliance with banking guidelines.
• Training and Support: Train BC agents on banking procedures, digital banking tools, and customer service.
• Business Development: Promote banking products, savings accounts, insurance, pensions, and other financial inclusion services.
• MIS and Reporting: Prepare daily, weekly, and monthly reports on transactions, business performance, and program progress.
• Compliance: Ensure adherence to bank policies, KYC norms, RBI guidelines, and fraud prevention procedures.
• Target Achievement: Monitor business targets, customer acquisition, transaction volumes, and service quality.

Required Skills

• Good communication and coordination skills.
• Knowledge of banking operations and financial inclusion.
• Basic computer skills, MS Excel, and MIS reporting.
• Problem-solving and customer service abilities.
• Ability to travel for field visits and coordinate with agents.
• Experience in banking, microfinance, or Business Correspondent operations is preferred.

Sample Resume Job Description

You can use the following description in your CV:

Writing

Program in Business Correspondent – Roles and Responsibilities

• Managed and monitored Business Correspondent program activities to ensure effective delivery of banking services.
• Coordinated with BC agents, banking partners, and field teams to improve operational efficiency.
• Supported customer onboarding, KYC verification, and basic banking transactions.
• Monitored agent performance, transaction volumes, and business development targets.
• Prepared MIS reports and maintained accurate operational records.
• Ensured compliance with banking policies, regulatory requirements, and customer service standards.
• Supported financial inclusion initiatives by promoting banking products and digital financial services.

Could you clarify which role you mean?

• A. Program Manager – Business Correspondent
• B. Program Officer / Coordinator – Business Correspondent
• C. Business Correspondent Agent / Banking Mitra
• D. Program Executive – Business Correspondent

Pay: ₹360,000.00 per year

Education:

• Bachelor's (Preferred)

Work Location: In person