Program Intern - Operations & Learner Engagement

Program Intern - Operations & Learner Engagement

Company: BuildAmbit (RSP India Group)
Location: Sector 62, Noida
Work Mode: On-site | Work from Office
Duration: 6 Months
Stipend: ₹15,000 per month
Working Days: 6 days a week
Experience: Freshers / 0–1 year
Job Type: Internship

About BuildAmbit

BuildAmbit is a professional upskilling platform focused on the Architecture, Engineering, and Construction (AEC) industry. We help learners build industry-relevant skills through structured learning programs, expert mentorship, and career development opportunities.

About the Role

We are looking for a proactive, organised, and people-oriented Program Operations & Learner Engagement Intern to help deliver a smooth and engaging learning experience for our learners.

This is a hands-on, operations-focused role that involves frequent outbound calls, learner communication, follow-ups, coordination, and data tracking. You will help ensure learners stay informed, engaged, and on track throughout their learning journey.

Important: This is a non-technical role. No coding, programming, or engineering background is required. We are looking for someone with strong communication skills, a sense of ownership, and the discipline to follow through on tasks.

Key Responsibilities

• Make regular outbound calls to learners regarding onboarding, attendance, engagement, feedback, and pending actions.
• Follow up with learners over phone calls, WhatsApp, and email to ensure timely responses and completion of tasks.
• Support learner onboarding and guide learners through program-related processes.
• Track learner attendance, participation, engagement, and pending activities using Google Sheets or Excel.
• Identify inactive or unresponsive learners, understand their concerns, and take timely follow-up action.
• Coordinate with mentors and internal teams to address learner queries and resolve operational issues.
• Share session reminders, announcements, updates, and important deadlines with learners.
• Maintain accurate learner records, trackers, and daily/weekly reports.
• Escalate unresolved issues to the appropriate team members and follow through until closure.
• Support day-to-day program administration to ensure smooth program delivery.

Who Should Apply?

We are looking for candidates who:

• Have completed or are pursuing a degree in BBA, B.Com, BA, Psychology, Communications, Education, or any relevant discipline.
• Are comfortable making frequent outbound calls and speaking confidently with different people.
• Have strong verbal and written communication skills.
• Are proactive with follow-ups and do not wait for constant reminders to complete tasks.
• Can maintain organised records and work with Google Sheets or basic Excel.
• Are detail-oriented, dependable, and consistent with routine operational work.
• Can handle multiple tasks, prioritise pending actions, and take ownership of responsibilities.
• Are willing to work on-site in Sector 62, Noida, six days a week.

Freshers are welcome. Prior experience in customer success, student coordination, program administration, front-desk operations, or customer support is an advantage.

This Role Is a Good Fit If You

• Enjoy communicating with people and helping them resolve concerns.
• Are comfortable calling people rather than relying only on messages.
• Can manage repeated follow-ups without losing patience.
• Like keeping things organised and ensuring tasks are completed on time.
• Want to build a career in Program Operations, Learner Success, Customer Success, or Operations Management.

What You Will Gain

• Hands-on experience managing learner journeys and program operations.
• Exposure to customer success, stakeholder coordination, reporting, and operational processes.
• Opportunities to develop communication, problem-solving, and execution skills.
• Practical experience working with cross-functional teams in a growing education business.

Interested candidates can apply with their updated CV/resume.

How to Apply
For any queries, reach out to us at [email protected] or call us at 8755470322.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement

Application Question(s):

• Please confirm your availability for the 6-month internship with a PPO based on performance.
• Are you comfortable commuting to this job's location?
• Please confirm if you are comfortable with a 15000 per month stipend for this internship.
• We must fill this position urgently. Can you start immediately?

Work Location: In person