Program Lead, AV Remote Assistance Operations Enablement

For our client, we are seeking a Program Lead AV Remote Assistance Operations Enablement to join the team of a leader in the Consumer Technology space. This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $162,000 – $180,000 annually

Responsibilities

• Lead the development of operational standards and implementation plans
• Create readiness checklists, launch trackers, and stabilization plans
• Establish cross-functional meeting cadences and business reviews
• Use operational data to make recommendations for stakeholders
• Collaborate with various teams to ensure readiness for product and process changes

Qualifications

• 5+ years of experience in operations, program management, product operations, consulting, strategy or analytics
• Bachelor's degree
• Experience with remote assistance or technical support
• Experience managing complex operational programs across teams and vendors
• Strong analytical skills for defining metrics and interpreting data
• Excellent written and verbal communication skills
• Ability to navigate ambiguity and drive alignment without direct authority

Benefits

• Participation in the company’s bonus program
• Eligibility for equity awards
• 401(k) plan participation
• Variety of additional benefits offered to full-time employees

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.