Program Lead - Change Communication

• 2 Year Fixed Term Opportunity
• Organisational Transformation Program

Shape the Conversation. Build Engagement. Help Define the Future.

Toowoomba Regional Council has commenced a multi-year transformation program to strengthen how they work, make decisions and deliver services across the organisation.

The vision is simple but ambitious: One TRC. An organisation that is more connected, collaborative and future-focused.

As Program Lead - Change Communication, you will play a pivotal role in helping people understand, embrace and contribute to that journey. Working closely with the CEO, Executive Leadership Team and senior leaders, you will shape how employees experience change, ensuring communication is clear, engaging and meaningful.

The Opportunity

Reporting to the Head of Transformation and Change, you will lead the development and delivery of communication and engagement strategies that support Council's Organisational Transformation Program. You will partner with leaders across the organisation to deliver communication that builds trust, creates understanding and encourages participation throughout a period of significant change.

You will be responsible for:

• Designing and delivering communication and engagement strategies that support organisational transformation.
• Developing compelling communication campaigns and content across multiple channels.
• Supporting the CEO and senior leaders with strategic messaging and stakeholder engagement.
• Translating complex initiatives into clear, engaging and accessible communications.
• Building leadership capability through communication coaching, toolkits and resources.
• Monitoring workforce sentiment and engagement outcomes to continuously improve communication effectiveness.
• Building strong relationships with stakeholders across Council and supporting a culture of collaboration and participation.

What Success Looks Like

You will deliver clear, timely and meaningful communication that helps employees understand why change is happening, what it means for them, and how they can contribute to shaping the future of Council. Through effective engagement, leaders will be equipped to have better conversations, employees will feel informed and supported, and trust will be strengthened across the organisation.

Ultimately, your success will be reflected in a transformation program where people feel connected to the One TRC vision, actively participate in change, and help create a more collaborative, accountable and future-focused organisation.

Why We Love This Opportunity

This is a rare opportunity to contribute to a program that will help shape the future of one of Queensland's largest regional councils.

You will have the opportunity to:

• Partner with executive leaders to shape communication and engagement across a high-profile transformation program.
• Influence culture, employee experience and organisational outcomes at scale.
• Create the communication approach that helps bring the One TRC vision to life.
• Leave a lasting legacy by helping build a stronger, more connected and future-ready organisation that will serve the region for years to come.
• Contribute to meaningful change that benefits employees, customers and the broader Toowoomba community.

About You

You are a strategic communication professional who understands the power of communication to influence culture, build trust and drive engagement.

You may have experience in internal communication, change communication, employee engagement, corporate affairs, strategic communications or stakeholder engagement. Regardless of your background, you have operated in complex organisations and understand how to connect people to a vision, a strategy and a shared purpose.

You bring:

• Experience leading communication and engagement initiatives within large or complex organisations.
• Exceptional written and verbal communication skills.
• Strong stakeholder engagement and influencing capability.
• Experience advising and partnering with senior leaders.
• The ability to balance strategic thinking with practical delivery.
• A collaborative, proactive and outcomes-focused approach.
• Relevant qualifications in communications or a related discipline, or equivalent experience.

Location and Flexibility

This role is based in Toowoomba.

Hybrid working arrangements are available. However, this is a highly relational role requiring meaningful engagement with leaders, teams and stakeholders across the organisation. Candidates should expect a regular on-site presence rather than a predominantly remote arrangement.

Relocation assistance may also be available for exceptional candidates, subject to Council approval.

Remuneration

This Level 8 position's remuneration band is $128,155.76 - $144,499.17 plus super and leave loading. If you are an experienced communications professional and you are excited to be part of this legacy project, we welcome a confidential conversation.

To apply, please review the Success Profile available through our microsite: https://www.ontalent.com.au/toowoomba-regional-council-program-lead-organisational-transformation/ or contact Jacinta Messer on 07 3305 5830.