Program Lead

Who you are

• Strategic Thinker: Ability to align technology initiatives with business growth objectives
• Leadership & Influence: Skilled at motivating teams and influencing senior stakeholders
• Technology Expertise: Strong understanding of enterprise platforms, cloud, automation, and digital innovation
• Program Management Excellence: Advanced knowledge of methodologies (Agile, Waterfall, hybrid) and governance frameworks
• Financial Acumen: Proven ability to manage multi-million budgets and optimize cost efficiency
• Communication: Exceptional written and verbal skills; confident in leading workshops and steering committees
• Problem Solving: Analytical mindset with ability to anticipate and mitigate risks
• Proven Track Record: Significant experience delivering complex technology programs end-to-end
• Financial Services: Essential; Life & Pensions desirable
• Regulatory & Risk Change: Strong background in delivering within highly controlled environments
• Innovation Delivery: Experience driving modernization initiatives (cloud migration, automation, digital platforms)
• Stakeholder Management: Skilled at engaging senior leadership and external partners.

What the job involves

• This role sits within our Technology unit, supporting M&G Life ambitions
• Our technology purpose is clear: drive growth through consistent, trusted, customer-centric solutions
• By challenging the status quo and staying agile, we align technology with business strategies and enable innovation
• Purpose of the Role:
• Provide leadership for technology within the business line, setting strategic direction and ensuring governance across all service management and delivery functions
• Own the technology strategy and roadmap, driving alignment with business objectives and ensuring seamless integration of services into operational processes
• Lead end-to-end delivery of technology initiatives, from strategic planning through execution, service transition, and continuous improvement in BAU
• Champion service excellence and innovation, leveraging emerging technologies, automation, and best practices to deliver resilient, scalable, and future-ready solutions
• Act as the accountable authority for technology priorities, balancing transformation ambitions with operational stability, risk management, and cost optimisation
• Shape and enforce service management standards, ensuring consistent performance, compliance, and customer experience across all technology services
• Key Responsibilities:
• Own E2E Delivery: Lead medium-to-high complexity technology programs, defining objectives, scope, resources, and expected outcomes
• Technology Strategy Execution: Translate strategic goals into actionable delivery plans, ensuring alignment with enterprise architecture and innovation roadmap
• Governance & Oversight: Implement robust governance, risk management, and compliance frameworks across all technology initiatives
• Stakeholder Engagement: Communicate program outcomes and benefits to senior leadership and business stakeholders to secure buy-in
• Innovation Leadership: Identify opportunities for automation, cloud adoption, and digital transformation to enhance efficiency and customer experience
• Financial & Resource Management: Forecast budgets, manage cost drivers, and optimize resource allocation for both change and run functions
• Performance Monitoring: Track delivery against KPIs, proactively address risks, and ensure benefits realization post-implementation
• Vendor & Partner Management: Build strong relationships with technology partners and suppliers to ensure timely, quality delivery
• Knowledge Sharing: Conduct lessons-learned sessions and mentor project managers to uplift delivery capability across the team

The application process

• Time left to apply: End Date: August 29, 2026

Benefits

• 8% non-contributory pension plus up to 5% matching
• Life Assurance & Death in Service
• Support, feedback and development programmes to help you reach your full potential
• Flexible culture and ways of working
• Focus on health & wellbeing
• 30 days holiday as standard (excluding bank holidays), with the ability to purchase an additional 5 days
• Time off when you need it includes carer's leave, faith leave, grandparent leave and career breaks
• New parents receive up to 26 weeks of full pay while on leave
• 4-week back-to-work transition for new parents: work 80% of your contractual hours, be paid for 100%
• New parents can take family leave in flexible blocks within the first year of birth/adaoption