Program (Loan) Officer

Job Summary
Reports directly to the Program Supervisor. Helps fund the business and personal financial needs of clients by carefully checking their business viability and ability to repay, and by making sure every loan follows the organization's policies and internal controls.

Duties and Responsibilities

A. Finding Clients and Growing the Portfolio

• Study target communities and identify prospective clients using available data (e.g., from the Central Bank, DILG, and DSWD).
• Review each applicant's finances, credit history, business potential, and character references to build a complete client profile.
• Once a loan is approved, prepare the checklist and collect the documents needed to complete the borrower's folder.
• Reach the target number of clients and portfolio size on schedule and within budget.
• Meet and maintain the performance standards for Program Officers.

B. Loan Processing, Recording, and Reporting

• Encode client information accurately into the organization's data system.
• Get loan release documents approved and signed, and track their progress to keep service fast while following internal controls.

C. Client Monitoring and Relationship-Building

• Visit clients regularly to check that loan funds are used properly, offer non-financial help when needed, and collect their regular reports.
• Identify clients' opportunities and challenges, and recommend actions to branch leaders.
• Prepare accurate reports (field, accomplishment, loan utilization) on time using standard templates.
• Perform other tasks assigned by the immediate superior.

Job Competencies

• Understanding of entrepreneurship and business processes
• Knowledge of marketing financial products and services
• Analytical skills
• Written and verbal communication skills
• Interpersonal skills
• Creativity and innovation