Program Management Associate

FILINVEST COMPANY: SHARE PRO, INC. (SPI)

WORKING SCHEDULE: MONDAY-FRIDAY (8:00 AM - 5:48 PM, 7:00 AM – 4:48 PM)

**OFFICE LOCATION:**ALABANG, MUNTINLUPA CITY

**EMPLOYMENT TYPE:**PROBATIONARY

JOB DESCRIPTION:

• Assist in the implementation of Management’s key system initiatives in order to improve the efficiencies of Project Delivery: Design Management (DM), Project Cost Management (PCM), Supply Chain Management (SCM), Contract Administration and Management (CAD), Quality Assurance (QA), and Project Management/Construction Management (PM/CM); and Enterprise Resource PlanningEnsure that activities are performed in compliance with the standard procedure and methodology.
• Drive Process Confirmation workshops, i.e., document the key requirements and process improvements using Business Use Cases. [Business Use Cases provide visibility of required information flows and help to prioritize what is important to the business. Other business process documentation requirements: High Level Functions-Features List, Master Data Table, Process Flow Outline (SIPOC), Process Flow (Swim Lane), Responsibility Matrix (RACI), SLA Matrix, System Configuration Workbook].
• Provide functional support to end-users from system planning to system operations and maintenance
• Collaborate with different end-users and IT team on the Master Data Requirements to ensure completeness of data requirements and uploads for use upon Go-Live; ensure alignment of data flow within the work stream.
• Lead in conducting Process Coordination Review and System Realignment by validating business requirements, identifying workflow improvement opportunities, and ensuring approved business processes are accurately translated into Procore configurations.
• Procore system configuration by conducting end-to-end dry runs to verify that workflows, custom fields, forms, permissions, templates, numbering sequences, notifications, and business rules are fully aligned with approved operational processes prior to User Acceptance Testing (UAT).
• Support the preparation and execution of User Acceptance Testing (UAT) by organizing testing materials, coordinating with project teams, documenting feedback and issues, and assisting in validating business requirements prior to Go-Live.
• Assist in the alignment and configuration of Global Tool settings, including templates, workflows, custom fields, permissions, numbering formats, and company standards, to help ensure implementation readiness.
• Support user orientation, process demonstrations, and role-based training sessions to ensure end-users understand system functionality, business workflows, and organizational standards, thereby promoting successful user adoption and compliance.
• First Level of Functional Support, i.e., able to assess problem areas and discuss/ consult with IT and Vendor Teams for possible solutions or next steps
• Delivers functional support to end users through the Company's ticketing portal by ensuring Procore-related issues are properly investigated, documented, resolved, or escalated within the established service level agreements (SLAs).
• Assisting the planning and delivery of retraining programs, refresher sessions, and user reorientation initiatives to strengthen user competency, increase system adoption, and ensure compliance with approved business processes and Procore standards.
• Assisting in the development, maintenance, and continuous enhancement of the Procore Learning Portal, User Guides, training materials, knowledge base articles, and other learning resources to ensure users have access to current and standardized implementation procedures.
• Supports the manager in Coordinating and collaborating with Procore Support, software vendors, IT teams, and business stakeholders to investigate and resolve complex functional and technical issues, validate proposed solutions, and oversee the implementation of approved system enhancements, feature releases, and process improvements.
• Supports the manager in the development, implementation, and continuous improvement of the Company's Procore Data Governance framework by establishing policies, standards, and procedures that ensure the accuracy, completeness, consistency, integrity, security, and reliability of organizational data.
• Oversee the implementation of data governance practices by ensuring project information, master data, templates, custom fields, workflows, and company standards are consistently maintained and comply with approved business requirements.
• Support to establish governance controls for data quality management by reviewing data integrity reports, monitoring compliance with data standards, and directing corrective actions to address identified inconsistencies across all Procore projects.
• Monitor compliance with organizational data governance policies and recommend strategic improvements to strengthen data quality, standardization, and information management across the Procore platform.
• Supports and oversee the collection, management, validation, and maintenance of Procore implementation and operational data to ensure accurate, reliable, and timely information is available for business operations and management reporting.
• Evaluate and interpret implementation metrics, operational trends, and system performance data to identify opportunities for process optimization, workflow improvements, automation initiatives, and increased organizational efficiency.
• Oversee the continuous enhancement of reporting methodologies, data visualization, and analytics capabilities to improve the effectiveness of business intelligence and performance monitoring across the organization.
• Configuration Workbook
• Role and Access Matrix
• Data Mapping and Migration Tracker
• Training Materials and User Guide
• Hypercare Tracker

QUALIFICATIONS:

• At least Bachelor of Science in Industrial Engineering, Civil Engineering, Information Technology, or Computer Science
• Must be a licensed Civill Engineer.
• Minimum of 1 - 2 years of experience.