Program Management

Key Responsibilities

Customer Retention & Satisfaction

• Implement processes to strengthen customer retention and satisfaction within the area of responsibility.
• Collect and evaluate customer satisfaction data; initiate and follow up on result-based improvement measures.
• Coordinate customer communication and ensure timely responses to issues or inquiries.
• Participate in escalations (e.g., customer complaints) by developing solution proposals in coordination with responsible parties.
• Contribute to the development of guidelines for smooth customer collaboration (e.g., clear communication channels, escalation paths).

Customer Support & Business Development

• Provide operational support to assigned customers or prospects in alignment with the responsible manager.
• Participate in potential analyses and acquisition activities for new business with assigned customers.
• Support adoption and onboarding of new customer business in coordination with the responsible manager.
• Ensure professional preparation, dispatch, and follow-up of offers, including proper documentation of results.
• Implement customer agreements (e.g., logistics agreements) into downstream processes, with documentation and coordination as needed.

Commercial & Strategic Responsibilities

• Ensure compliance with key performance indicators (e.g., revenue, profit) according to company guidelines.
• Review and assess conditions for customer/prospect inquiries; initiate actions and hand over to the costing department if required.
• Participate in pricing decisions and contract negotiations in accordance with company guidelines.
• Prepare and monitor plans (e.g., revenue, inventory); initiate corrective actions for deviations and verify their effectiveness.
• Contribute to customer reporting, including deriving improvement measures when necessary.

Internal Collaboration & Planning

• Actively participate in demand planning meetings (e.g., S&OP) according to company guidelines.
• Establish and maintain both internal and external networks, with proper documentation.
• Report regularly and coordinate with the responsible manager as per agreed specifications.
• Participate in departmental and cross-functional initiatives for continuous process optimization.
• Responsible for performing duties and tasks as instructed by the supervisor, in line with company policies and objectives.

Knowledge & Compliance

• Continuously update personal and departmental know-how using internal and external sources to maintain technical and economic standards.
• Ensure compliance with all applicable legal, normative, and company-specific regulations.

Other

• Perform other duties as assigned.

Qualification

Education:

• Bachelor's or master's degree in electrical engineering, Business, or International Business.

• Proficient communication in English and German (or Japanese).

• SAP Knowledge is an advantage.

• Proficient in MS office (Excel, Power Point, Word, and Outlook).

• Minimum 3-5 years of experience in Electronics manufacturing.

• Strong problem-solving skills and analytical thinking.

• Ability to manage and lead cross-functional teams.

• Good negotiation skill.

• Can-do attitude and adaptive mindset.