Program Management Executive

Position: Program Management Executive
Location: Perai, Penang
Salary: RM3,000 - RM4,500 (depending on experience and qualifications)

About the role

This role involves being the main contact for customers, managing their accounts, and providing quality service to build long-term relationships. You will manage projects and programs to ensure they meet the agreed scope, schedule, and budget. You will also identify opportunities to grow existing accounts through upselling, cross-selling, and finding new business opportunities. Additionally, you will represent customer interests within the company, manage timelines and deliverables, maintain good relationships with customers, and monitor KPIs and overall program performance.

Key responsibilities

• Serve as the primary point of contact for customers
• Conduct regular business reviews with clients (quarterly)
• Define scope, objectives, and deliverables for programs
• Monitor progress, budgets, and schedules
• Coordinate cross-functional teams (engineering, supply chain, quality)
• Track revenue, margins, and profitability of accounts
• Report on program performance metrics
• Identify potential risks in delivery or supply chain
• Escalate and resolve issues quickly
• Align account strategies with corporate goals

About you

• Project Management: Able to work with both customers and all the various internal teams to deliver the customers' requirement
• ERP Systems: Understand the ERP system concept, logistic and able to use the system
• Contract Management: Complete knowledge in how contract manufacturing works and process involved
• Industry Knowledge (ECM): Electronics component lifecycle management, supply chain dynamics, manufacturing process, quality standards (ISO, IPC, RoHS)
• Communication & Presentation: Clear, persuasive client interactions
• Leadership & Team Coordination: Guiding cross-functional teams
• Problem-Solving: Quick resolution of client or program issues
• Relationship Building: Trust-based partnerships with clients
• Strategic Thinking: Aligning account growth with company vision
• Resilience & Adaptability: Handling pressure in fast-paced environments

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person