Program Management Lead

1. Identify, prioritize, and secure new business opportunities key customers to drive market expansion.

2. Maintain strong and positive relationships with customers, providing them with information on engineering solutions, pricing updates, and other developments.

3. Develop and implement effective sales strategies and consultative approaches to meet and exceed allocated sales targets and objectives.

4. Act as the main intermediary between customers, engineering and business units.

5. Drive revenue growth by establishing strategic partnerships with various stakeholders.

6. Collaborate with cross-functional teams to structure and execute desirable and feasible initiatives.

7. Provide comprehensive product information to both existing and potential customers.

8. Prepare customized solution proposals and presentation kits for each customer in a professional and strategic manner.

9. Negotiating contracts with key customers and meeting established deadlines for the fulfilment of each client's long-term goals.

10. Establish and promote best practices in client interaction, sales processes, and after-sales support for each customer.

11. Respond promptly and effectively to customer inquiries and addressing product-related inquiries and features.

12. Identify customer problems and proactively resolve them to the customer's satisfaction, either directly or by involving relevant departments for proper resolutions.

13. Compiling reports on account progress, goals, and forecasts for account teams and Management.

Job Requirements

• Bachelor’s Degree in Engineering, Business Administration, Marketing, or a related discipline.

• Minimum 5 years of experience in key account management, business development, technical sales, or customer programme management within a manufacturing environment.

• At least 2 years of experience leading a team or coordinating cross-functional customer accounts and projects.

• Proven track record of achieving sales targets, securing new business, and developing long-term customer relationships.

• Ability to understand customer technical requirements and work with Engineering to propose feasible and commercially competitive solutions.

• Strong commercial knowledge in costing, quotation preparation, pricing, contract negotiation, and profitability management.

• Excellent communication, presentation, negotiation, and stakeholder management skills.

• Strong analytical and problem-solving abilities, with the ability to manage multiple accounts and competing priorities.

• Proficiency in Microsoft Office; familiarity with CRM and ERP systems is an added advantage.

• Willingness to travel for customer meetings, site visits, and business development activities as required.