Program Management Office Manager

About the role:

Driving strategic initiatives and delivering exceptional results, the PMO Manager oversees a portfolio of IT programs — from M&A integrations and enterprise platform rollouts to cross-functional product, infrastructure, data, and security initiatives, as well as internal initiatives that improve and standardize how Technology plans and delivers work — ensuring alignment with organizational goals and efficient execution. This role involves leading a talented team of Program Managers, shaping portfolio strategy and governance, and advancing an AI-enabled approach to program and portfolio management. You'll partner closely with a fellow PMO Manager to lead the PMO as one team, sharing standards, priorities, and the assignment of work across Program Managers.

What's in it for you:

• Competitive compensation, benefits package and perks
• Advancement opportunities with aggressive and structured career paths
• TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
• Access to the latest emerging technologies
• Reimbursement for continuous education and technical training
• We win wherever we go – Voted a 2019-2024 Computerworld Best Places to Work in IT

What you'll be doing:

• Monitor and manage a portfolio of complex, cross-functional IT programs, including M&A integrations, ensuring they are delivered on time, within scope, and on budget.
• Partner with Product and Technology leaders to maintain a clear view of in-flight and planned work, aligning programs to business outcomes and supporting prioritization decisions.
• Provide visibility into how capacity is committed across teams, balancing workload and surfacing constraints and dependencies to inform planning.
• Establish and monitor right-sized intake, tiering, and governance practices that reinforce department standards and drive consistency and accountability in delivery.
• Identify, assess, and mitigate program risks to minimize impact on program outcomes.
• Leverage the PMO's system of record and AI tools to deliver transparent, accurate, and timely portfolio insights to IT and business leadership.
• Facilitate clear and consistent communication with program stakeholders, providing regular updates on program status and performance.
• Continuously evaluate and improve program management processes, tools, and data quality to enhance efficiency and effectiveness.
• Lead, coach, and upskill the program management team, fostering a culture of ownership, collaboration, and excellence.

What you need:

• Proven experience in IT program management and people leadership, with a track record of successfully managing complex, cross-functional programs and leading PMO functions; M&A integration experience a plus.
• PMP (Project Management Professional), Agile certifications (e.g., Certified ScrumMaster, PMI-ACP), or similar certifications preferred.
• Bachelor's degree in business, management, or a related field; advanced degree preferred.
• In-depth understanding of program and portfolio management methodologies, governance, and capacity planning, including project portfolio management tools; experience applying AI to reporting and decision-making a plus.
• Strong leadership, communication, influencing, coaching, and organizational skills. Adept at defining and implementing new processes, driving their adoption, and using data to inform decisions.
• Self-driven owner who works independently and is comfortable navigating ambiguity. Thrives in a fast-paced environment and motivated to solve challenging problems.

Where you'll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.