Program Management Officer

JOB DESCRIPTION/RESPONSIBILITIES:

• Coordinate RFQ (Request for Quotation) and collect data such as PCA from NPI to support

quotation preparation.

• Liaise with customers on order acknowledgments, schedule commitments, and support for

First Article (FA) submissions.

• Track and expedite delivery schedules and ensure timely closure of orders.

• Manage customer feedback, complaints, inquiries, including RMA (Return Material

Authorization) generation and goods return process.

• Handle sales order entry, monitor order progress, and ensure follow-up until completion.

• Coordinate engineering change requests and support release of ECNs (Engineering Change

Notices).

• Provide assistance with general customer requirements such as data submissions, surveys,

hotel arrangements, sample delivery/returns.

• Maintain and update master schedule, sales status, and perform budget/sales analysis

(weekly or as needed).

• Follow up on customer Purchase Orders (PO), forecasts, and coordinate product ordering

status.

• Monitor customer payment collections and follow up on overdue payments.

• Generate reports for operations meetings and assist in preparing presentations for budget

meetings, operation reviews, and customer visits.